Senior Manager, Network Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the executive sponsor for Lantern’s most significant and strategic provider groups, fostering lasting and trustworthy relationships.

• Align Lantern’s offerings with provider objectives, advocating internally to address requirements, eliminate obstacles, and enhance the value of partnerships.

• Drive revenue growth and network performance through proactive engagement, retention initiatives, and the identification of expansion opportunities.

• Oversee renewal and retention strategies for high-value provider accounts, minimizing churn risk and reinforcing long-term alignment.

• Define the team’s strategy, priorities, and operational rhythms to achieve growth, engagement, and retention objectives.

• Enhance account planning frameworks, reporting schedules, and performance management systems.

• Identify operational bottlenecks and implement process enhancements that boost efficiency and service quality.

• Establish data-driven visibility into team performance, provider health, and network results.

• Identify, pilot, and scale AI-enabled tools and automation throughout Network Success workflows.

• Collaborate with Analytics and Product/Engineering to transform successful AI pilots into repeatable processes.

• Work alongside Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences.

• Define escalation pathways, roles, and handoffs across various functions.

• Lead, mentor, and develop a team of network and territory managers.

• Cultivate a high-performance culture focused on accountability, execution, and provider success.

• Provide structured coaching, training, and development plans.

• Enhance team proficiency with AI and automation tools.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• Over 10 years of relevant experience in provider network management, healthcare operations, or account leadership.

• At least 3 years of team management experience (5+ years preferred).

• Industry experience is strongly preferred, including knowledge of Centers of Excellence models, provider networks, or value-based care settings.

• Proven history of leading and scaling high-performing teams.

• Experience in utilizing AI, automation, or workflow tools to enhance team output and streamline operations is highly preferred.

• Demonstrated success in managing complex stakeholder environments and cross-functional projects.

• Strong operational and strategic planning skills.

• Excellent problem-solving and decision-making abilities in dynamic environments.

• Exceptional communication skills and executive presence with both internal and external stakeholders.

• Familiarity with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short & Long Term Disability

• Life Insurance

• 401k with company match

• Paid Time Off

• Paid Parental Leave