Senior Manager, Last Mile

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer relationships with key Last Mile partners, fostering strong daily engagement and long-term strategic alignment.

• Oversee campaign execution, retail media, promotional investment planning, budget management, performance tracking, and strategic planning for priority platforms.

• Convert customer, channel, and performance trends into clear recommendations and actionable growth strategies.

• Ensure alignment among shopper marketing, finance, and sales teams regarding priorities, plans, performance, and opportunities.

• Track business results and key performance indicators across key Last Mile retailers, assessing implications for the wider eCommerce network.

• Lead internal business reviews by analyzing performance data, pinpointing opportunities and risks, and proposing actions to enhance results.

• Act as the internal subject matter expert on Last Mile eCommerce, assisting cross-functional stakeholders in navigating platform dynamics, opportunities, and risks.

• Develop and promote the customer learning agenda by identifying insights, testing opportunities, and ensuring that learnings are documented and utilized.

• Create playbooks, best practices, and capability-building tools that enhance organizational understanding and adoption of Last Mile eCommerce opportunities.

• Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability.

• Support platform and cross-platform strategies that facilitate growth and enhance Kraft Heinz’s Last Mile presence.

⛳️ Requirements

• Extensive experience in eCommerce, sales, commercial strategy, or platform/marketplace management.

• Strong business acumen with a comfort in working with performance data, KPIs, and strategic recommendations.

• Proven track record in managing budgets, retail media investments, promotional initiatives, and external partnerships.

• Exceptional skill in managing complex customer relationships and achieving results in a matrixed environment.

• Ability to distill complex business performance into clear insights and recommendations for cross-functional stakeholders.

• Capacity to influence cross-functional teams without formal authority.

• Excellent communication and storytelling abilities, including the skill to simplify complex topics and convey business performance as clear internal narratives.

• Demonstrated ability to juggle multiple priorities and drive execution in a fast-paced commercial setting.

🏝️ Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and future savings, with plans tailored to meet the needs of you and your family.

• Wellbeing: We provide events, resources, and learning opportunities that promote a lifestyle of physical, social, emotional, and financial well-being for our employees and their families. You’ll have the chance to participate in a variety of benefits and wellbeing programs that may differ by role, country, region, union status, and other employment factors, such as: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments; Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training; Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs; Financial – 401k, Life, Accidental Death & Dismemberment, Disability.