Senior Manager, IT Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and uphold the product vision, strategy, and prioritized roadmaps for internal business applications and enterprise systems.

• Collaborate with business owners to comprehend requirements, challenges, and technology investment priorities.

• Oversee backlogs of features, defects, and enhancements related to internal BT systems.

• Establish and monitor product metrics, analyzing performance, usage, and the realization of business value.

• Design and lead the planning and commitment process for BT technology requests.

• Set prioritization criteria based on strategic alignment, risk mitigation, return on investment (ROI), and operational impact.

• Maintain a transparent backlog that includes queue status, estimated effort, and delivery timelines.

• Forecast and allocate BT personnel and budget across the project portfolio.

• Implement product governance mechanisms, including Steering Committees.

• Develop and maintain an Organizational Change Management playbook and governance.

• Drive change management strategy, conduct stakeholder analysis, and assess impacts for system implementations and upgrades.

• Monitor adoption metrics, stabilization plans, and lessons learned post-deployment.

• Supervise QA and UAT processes and engage in sprint demonstrations.

• Manage the BT release calendar and coordinate deployment schedules.

• Create hypercare programs for significant system go-lives.

• Foster Business Systems PM competencies throughout the BT organization.

• Govern the entire software asset lifecycle from procurement to disposal.

• Establish SaaS intake and approval processes to mitigate shadow IT risks.

• Promote cost reduction through license audits, contract consolidation, and tool sunsetting.

• Develop software asset management metrics, dashboards, and executive reporting.

• Set the team vision and operating model.

• Build, mentor, and lead high-performing IT teams.

• Collaborate with BT leaders and cross-functional business stakeholders to achieve business outcomes.

• Report to the Head of Business Technology.

⛳️ Requirements

• Over 10 years of experience in IT/business systems product management or a related field.

• More than 5 years of experience in people management.

• Proven experience managing the complete product strategy and delivery for internal enterprise systems like ERP, CRM, or Enterprise AI.

• Hands-on experience as a Product Manager with a transition into a product leadership role.

• Strong knowledge of SaaS governance, software asset management, and best practices in IT financial management.

• Familiarity with defining and executing Enterprise AI strategies, including use-case prioritization, organizational rollout, and measurement of business value.

• A solid track record of establishing or enhancing operational practices within a technology organization.

• Excellent stakeholder management abilities.

• Strong analytical skills with experience in defining and monitoring KPIs.

• Experience in leading and developing high-performing teams.

• Ability to work collaboratively with a global team.

• Exceptional verbal, communication, and presentation skills.

• Experience in a high-growth technology company is a plus.

• Familiarity with Enterprise AI strategy, rollout plans, and measurement of business value is a plus.

• Knowledge of ITAM frameworks and ITSM/ITAM platforms is a plus.

• Experience in leading organizational change management initiatives related to major system deployments is a plus.

• Exposure to ARB processes and enterprise architecture governance is a plus.

• Background in demand management and portfolio governance within a BT or IT function is a plus.

• Must reside in the United States, in a National location.

🏝️ Benefits

• Annual bonuses for eligible employees, recognizing individual performance and company achievements.

• Multiple health insurance options available.

• Flexible time off – take as needed.

• Retirement savings program featuring company contributions and after-tax contributions.

• Equity in a publicly traded company along with an Employee Stock Purchase Program.

• Family-forming benefits and fertility assistance offered.

• Up to 20 weeks of Parental Leave.

• Complimentary therapy sessions.

• Financial and professional coaching services.

• Legal consultation available.

• Monthly stipend to support the remote work model.

• Annual “development dollars” provided to promote personal growth and development.

• Flex First policy allowing the freedom to live and work where you and your family thrive.