Senior Manager, Infrastructure Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Engages in the design, planning, implementation, and support of technology solutions for enterprise computing infrastructure.

• Collaborates with internal business partners and third-party providers to explore technology options and establish best practices.

• Oversees ongoing performance management, capacity planning, and maintenance of the information systems infrastructure.

• Manages VoIP and PBX telephony solutions and services for the enterprise, including contract management, vendor performance, cost oversight, and invoice management.

• Directs all components of the network (including Firewall, LAN/WAN, SDWAN, and VPN), VoIP, server, storage, security, datacenter services, Citrix, VMware, and Azure Cloud computing services for Telecare, which encompasses over 200 servers and more than 4,000 clients.

• Develops and revises IT policies and procedures in line with industry best practices.

• Assesses reports from various departments utilizing IT services to ensure optimal functionality.

• Leads a team of IT professionals responsible for engineering, technical support, and maintenance of the IT infrastructure.

• Accountable for planning, developing, and executing IT projects that align with the strategic goals and objectives of the organization.

• Works in collaboration with other senior managers, vendors, and stakeholders to guarantee that the IT infrastructure meets the current and future computing and networking needs of Telecare over a three-year outlook.

• Monitors and assesses the performance, security, and availability of the IT infrastructure while planning for continuous enhancements.

⛳️ Requirements

• Bachelor’s degree in Computer Science Engineering or a related field.

• A minimum of five (5) years of experience in IT infrastructure management, preferably within the healthcare sector.

• Comprehensive knowledge and expertise in network administration, VoIP systems, Windows servers, datacenter operations, Citrix environments, and Azure Cloud services.

• Exceptional communication, leadership, problem-solving, and project management abilities.

• Five (5) years or more of supervisory experience overseeing technical personnel, including resource planning, hiring, performance plan administration, time management, and issue resolution.

• Candidates must be at least 18 years of age.

🏝️ Benefits

• Paid Time Off: Eligible employees (20+ hours/week) accrue PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to designated caps.

• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).

• Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift).

• Complimentary CEUs, free Supervision for BBS Associate License, coaching, and mentorship opportunities.

• Online University Tuition Discount and Company Scholarships available.

• Comprehensive Medical, Vision, Dental Insurance, 401K, and Employee Stock Ownership Plan.