IT Infrastructure Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, maintain, and oversee a centralized IT documentation repository that encompasses infrastructure systems, network topology, server configurations, and asset inventories.

• Create and revise standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure elements.

• Establish and uphold documentation standards, templates, and version control practices across the IT team.

• Conduct regular reviews and audits of existing documentation to ensure its accuracy, relevance, and compliance with organizational and regulatory standards.

• Manage the document lifecycle processes, including creation, approval, revision, and archival.

• Assist in the installation, configuration, and upkeep of servers, networking equipment, storage systems, and related infrastructure.

• Document change management activities, such as system upgrades, patching schedules, and infrastructure modifications.

• Support incident management processes by keeping precise records of incidents, root cause analyses (RCA), and resolution steps.

• Collaborate with cross-functional IT teams to gather and convert technical knowledge into clear, structured documentation.

• Ensure that IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.

• Assist in internal and external audits by preparing and presenting accurate, up-to-date documentation packages.

• Identify documentation gaps and proactively create materials to mitigate operational and compliance risks.

• Liaise with system administrators, network engineers, security teams, and business units to collect technical information for documentation purposes.

• Provide guidance and training to IT staff regarding documentation tools, standards, and best practices.

• Prepare reports and dashboards on documentation coverage and status for IT management review.

⛳️ Requirements

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.

• Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are preferred.

• Minimum of 1–3 years of experience in IT infrastructure, systems administration, or a related position.

• Proven experience in producing technical documentation, SOPs, or knowledge base articles within a corporate IT environment.

• Exposure to ITIL-based service management practices is preferred.

• Strong proficiency in the English language, both written and spoken.

• Proficient with documentation and knowledge management tools.

• Solid understanding of IT infrastructure components, including servers, networking, virtualization, storage, and cloud services.

• Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.

• Working knowledge of ITSM processes, including change management, incident management, and asset management.

• Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus.

• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible content.

• Strong attention to detail and a systematic approach to organizing and maintaining information.

• Self-motivated with the capability to manage multiple documentation projects simultaneously.

• Collaborative team player who effectively engages with both technical and non-technical stakeholders.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and certifications.

• Flexible working hours and remote work options.

• A supportive and inclusive work environment.