Senior Manager – Infrastructure Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Engages in the design, planning, implementation, and support of technological solutions for the enterprise's computing infrastructure.

• Consults with internal business partners and third-party providers regarding technology options and best practices.

• Manages ongoing performance evaluation, capacity planning, and maintenance of the information systems infrastructure.

• Oversees VoIP and PBX telephony solutions and services for the enterprise, including contract management, vendor performance, cost management, and invoice oversight.

• Directs all facets of the network, which includes Firewall, LAN/WAN, SDWAN, and VPN, in addition to VoIP, server, storage, security, datacenter services, Citrix, VMware, and Azure Cloud computing services.

• Develops and revises IT policies and procedures in line with industry best practices.

• Assesses reports from other departments utilizing IT services to ensure proper functionality.

• Leads a team of IT professionals providing engineering, technical support, and maintenance for the IT infrastructure.

• Accountable for the planning, development, and execution of IT projects that align with the company's strategic objectives.

• Collaborates with senior managers, vendors, and stakeholders to ensure that the IT infrastructure fulfills current and future computing and networking needs for Telecare within a three-year outlook.

• Responsible for monitoring and assessing the performance, security, and availability of the IT infrastructure while planning for ongoing improvements.

⛳️ Requirements

• Bachelor's degree in Computer Science Engineering or a related field.

• A minimum of five (5) years of experience in IT infrastructure management, preferably within the healthcare sector.

• Strong expertise in network administration, VoIP systems, Windows servers, datacenter operations, Citrix environments, and Azure Cloud services.

• Exceptional communication, leadership, problem-solving, and project management skills.

• Five (5) years or more of supervisory experience overseeing technical personnel, including resource planning, hiring, performance management, time management, and issue resolution.

• Must be at least 18 years of age.

🏝️ Benefits

• Paid Time Off: Eligible employees (20+ hours/week) accrue PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to specified caps.

• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).

• Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift).

• Complimentary CEUs, free supervision for BBS Associate License, coaching, and mentorship.

• Online University Tuition Discount and Company Scholarships.

• Medical, Vision, Dental Insurance, 401K, and Employee Stock Ownership Plan.