Senior Manager, Information Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement IT operational strategies while overseeing daily IT functions in cloud, SaaS, and endpoint environments.

• Supervise enterprise IT infrastructure, device lifecycle management, and user support services.

• Manage vendor partnerships, licensing, procurement, renewals, budgeting, and technology lifecycle management.

• Enhance and manage core enterprise IT platforms to promote standardization, automation, and operational excellence.

• Plan, design, and direct enterprise IT tool implementations, migrations, upgrades, and project rollouts.

• Create project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness documents.

• Collaborate with cross-functional stakeholders to ensure effective deployments with minimal disruption to business operations.

• Lead, mentor, and develop a high-performing IT team while addressing skill gaps, career growth, and succession planning.

• Apply IT best practices in alignment with ITIL, security, compliance, and contemporary enterprise operations standards.

• Collaborate with Security teams to bolster endpoint security, access governance, compliance initiatives, and audit preparedness.

• Oversee enterprise GenAI tools, their integrations, governance, and access controls throughout the organization.

• Assess, implement, and operationalize AI-driven productivity and workflow automation solutions such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.

• Work with Security and Legal teams to establish governance, acceptable use policies, data handling protocols, and compliance requirements for AI tools.

• Identify and implement AI-driven automation opportunities that enhance IT operations, employee productivity, onboarding, reporting, and service delivery.

• Create scalable workflows, integrations, and automations utilizing APIs, scripting, and orchestration platforms.

⛳️ Requirements

• A minimum of 5 years of experience in IT team management and enterprise IT operations in a dynamic environment.

• Strong practical expertise with enterprise IT platforms, including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing systems.

• At least 1 year of programming or scripting experience required in languages such as Python, PowerShell, Bash, JavaScript, or similar.

• Proven track record of building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.

• Extensive experience in cloud-first or hybrid environments, complemented by advanced analytical, organizational, and project management skills.

🏝️ Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, ensuring everyone shares in our long-term success.

• Remote-first work environment, providing flexibility and autonomy in structuring your day.

• Commitment to meaningful in-person interactions through regular team on-sites, company-wide events, and intentional gatherings that promote connection, collaboration, and shared success.

• Unlimited Paid Time Off (PTO).

• A variety of generous health and welfare plans to select from, including one employer-paid “employee-only” plan!

• Best-in-class Health Savings Account (HSA) with employer contributions.

• Affordable vision and dental plans for you and your family, offering comprehensive coverage and peace of mind.

• Paid Parental Leave for birth, adoptive, and foster parents.

• One year of diaper delivery for your newest family addition - a warm welcome to new Pindroplets!

• Monthly phone and internet allowance to assist with essential connectivity costs and support flexible working arrangements.

• Enhanced fertility and GLP-1 benefits to support family-building endeavors and personalized health needs.

• Annual Learning & Development stipend to facilitate your professional growth, skill enhancement, certifications, and continued education.