Senior Manager – Incident and Problem

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership and oversee the entire lifecycle of issues from identification to resolution.

• Facilitate Root Cause Analysis (RCA) sessions and guarantee the quality of submissions.

• Deploy AI-driven tools to uncover patterns effectively.

• Collaborate closely with application owners and various business units.

• Monitor Key Performance Indicators (KPIs) and present insights.

• Propel automation and enhancements in processes.

⛳️ Requirements

• 8–10 years of experience in managing problems.

• Solid understanding of core banking systems.

• Practical experience with AI-based tools for problem detection.

• Knowledge of ITIL processes.

• Excellent skills in communication and stakeholder management.

• Capability to lead investigations across different functions.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.