Senior Manager, Global Payment Partnerships

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and oversee the global partner strategy along with nurturing relationships with key ABC partners, including payment processors, networks, banks, and technology partners like Stripe, Worldpay, and Visa.

• Collaborate across various ABC teams—including Engineering, Product, Sales, Finance, Operations, Treasury, Legal, and others—to negotiate contracts and pricing, create integrations, support deals, and enhance processes.

• Establish Service Level Agreements (SLAs) and performance metrics for our partners, driving initiatives to implement and monitor commitments.

• Conduct monthly and quarterly business reviews with partners.

• Assess capabilities and requirements for ABC’s primary markets, identifying partners that can provide the necessary payment processing support for market expansion, new programs, and solutions, including defining payment methods and technical and operational needs.

• Create and manage comprehensive project plans for new implementations, collaborating closely with stakeholders and partners to ensure timely delivery.

• Negotiate pricing and contractual terms, continually analyzing processing fees and charges to optimize costs, keeping ABC competitive.

• Identify, define, and spearhead process enhancements within your areas of responsibility.

• Assist in incident resolution as needed, working closely with Engineering, Operations, and Customer Success teams to facilitate partner communications and escalations.

⛳️ Requirements

• Over 10 years of experience in payments partnerships, program management, and/or business operations.

• At least 3 years of experience in a managerial leadership role.

• Demonstrated success in driving medium to large-scale technical projects with external partners and cross-functional internal teams.

• A strong understanding of product strategy and the key requirements for scaling products and operations through partnerships, with a customer-centric approach.

• Ability to prioritize effectively and maintain focus under pressure, comfortable navigating ambiguity.

• Exceptional interpersonal and communication skills, both verbal and written.

• Experience managing extensive and complex external relationships.

• Strong analytical capabilities coupled with excellent problem-solving skills.

• Background in a high-growth technology company, payment processing, or software-as-a-service industries.

• Proven experience in executing industry-wide partnership strategies to create innovative product experiences and market entry models.

• Strong negotiation skills, with a track record of independently leading negotiations.

🏝️ Benefits

• Time Off – our open PTO policy provides flexibility in how and when you take time off!

• Days of Disconnect – every quarter, we collectively take a day off worldwide to recharge. #oneteam

• Parental & Pawternity Leave – we offer leave when your family grows by two feet or four paws!

• Best Life Perk – we are dedicated to supporting you in your fitness journey with quarterly reimbursement.

• Comprehensive Medical/Dental/Vision coverage.

• Employee Assistance Program (EAP) – we ensure you receive help when you need it.

• Premium Calm App – enjoy relaxation with a Calm App subscription for yourself and up to 4 dependents over the age of 16.

• And more! – we have numerous benefits that we couldn't fit into this space!