Senior Manager, Global Incident Response – Travel Risk

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee the coordination of global incident responses, which includes triage, escalation, communication, and resolution.

• Incorporate travel risk monitoring, assessments, and intelligence into incident management processes.

• Create, sustain, and enhance global response frameworks, playbooks, and standard operating procedures.

• Collaborate with business leaders and internal partners during incidents and high-risk travel scenarios.

• Perform after-action reviews, delivering strategic insights, assessing performance, identifying gaps, and enhancing readiness.

• Implement and ensure compliance with programs at joint venture sites.

• Evaluate monitoring-team data to triage global incidents and manage responses to incidents and high-risk travel.

• Carry out risk assessments, traveler support, and operational evaluations related to global mobility and geopolitical factors.

• Work with teams to improve global monitoring, preparedness, and response capabilities.

• Contribute to enterprise initiatives.

⛳️ Requirements

• A University Degree with a minimum of 10 years of relevant experience, or an Advanced Degree in a related discipline with at least 7 years of experience, or 14 years of relevant experience without a degree.

• Must be able to obtain and retain a secret U.S. government-issued security clearance.

• U.S. citizenship is necessary for security clearance eligibility.

• An active and existing security clearance is required from day one.

• Experience in global intelligence monitoring, geopolitical risk analysis, or travel security operations is essential.

• Proven experience in leading high-risk incident or crisis responses with visibility at senior levels.

• Familiarity with data and technology platforms for monitoring, analysis, and decision support.

• Experience working in a complex global organization, ideally within aerospace, defense, or similarly regulated sectors.

• Professional certifications such as CBCP or equivalent crisis/continuity credentials are preferred.

• Experience in developing cross-functional global programs or enterprise-wide frameworks in resilience, security, or risk management.

• Expertise in coordinating cross-functional response efforts in dynamic, fast-paced environments.

• Strong analytical abilities for synthesizing intelligence, assessing risks, and offering actionable recommendations.

• Capability to develop and maintain enterprise-level response plans, playbooks, and operating procedures.

• Excellent communication skills for providing clear, timely, and concise incident information.

• Skill in building relationships and collaborating with global partners.

• Experience in conducting after-action reviews, preparing governance reports, and fostering continuous improvement.

• Ability to thrive under pressure, manage simultaneous events, and make sound decisions in uncertain or high-risk situations.

🏝️ Benefits

• Healthcare, wellness, retirement, and work/life balance benefits.

• Parental and paternal leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Child/adult backup care.

• Medical, dental, and vision insurance.

• Life insurance.

• Short-term and long-term disability coverage.

• 401(k) matching.

• Flexible spending accounts.

• Employee assistance program.

• Employee Scholar Program.

• Paid time off and holidays.

• Opportunities for annual short-term and/or long-term incentive compensation programs may be available.