Senior Manager – Field and Customer Solutions

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Identifies prospective ACM customers and collaborates with the Commercial organization and Field Sales team to enhance engagement with key customer targets.

• Delivers presentations on ACM to various customer stakeholders, including surgeons, C-suite executives, IT personnel, and administrative staff.

• Oversees the implementation of ACM with customers in designated regions, encompassing both remote and onsite activities as well as training.

• Meets annual deployment objectives for sites and surgeons.

• Assists in the ongoing utilization of ACM by customers and relevant Field Sales stakeholders by analyzing pertinent metrics and data and resolving issues as they emerge.

• Promotes awareness and education of ACM among key Commercial and Field Sales leaders to enhance customer engagement, which may involve leading and participating in professional/commercial education courses, labs, and industry conferences.

• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC to achieve implementation timelines and goals.

• Cultivates relationships and regularly interfaces with Area VPs, Regional Managers, Distributor Principals, Sales Consultants, and Commercial Platform teams to support ACM and business objectives.

• Collaborates closely with the F&CS Operations and Platform teams to provide input, feedback, and insights related to marketing materials, implementation processes, reporting needs, and tools.

• Aids in the development and management of additional digital solutions and engages in other company projects and initiatives as required.

⛳️ Requirements

• A Bachelor’s degree is mandatory; a graduate degree is preferred.

• At least eight (8) years of relevant professional experience is required.

• Background in Sales, Marketing, Supply Chain, Finance, Digital Health, or Engineering is essential.

• Exceptional collaboration, partnering, and negotiation skills are necessary.

• Proven capability to work independently with strong planning and organizational skills.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Vacation – 120 hours per calendar year

• Sick time - 40 hours per calendar year; for employees residing in the State of Colorado – 48 hours per calendar year; for employees residing in the State of Washington – 56 hours per calendar year

• Holiday pay, including Floating Holidays – 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year

• Caregiver Leave – 80 hours in a 52-week rolling period

• Volunteer Leave – 32 hours per calendar year

• Military Spouse Time-Off – 80 hours per calendar year