Senior Manager, Enterprise Platforms – Service Delivery

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of the delivery for enterprise platforms and essential business applications from development to release and stabilization.

• Implement solution delivery in accordance with approved enterprise architecture standards and frameworks.

• Ensure that delivery teams and vendors comply with established development, quality, and security standards.

• Responsible for the reliability, availability, and business continuity of the platforms.

• Oversee daily operational stability, performance, and supportability of enterprise platforms.

• Manage change management processes for applications and integrations.

• Guarantee that SLAs, operational KPIs, and compliance requirements are consistently fulfilled.

• Design and execute strategies for platform upgrades, patching, and lifecycle management.

• Establish and oversee application and platform monitoring standards.

• Enable and supervise cloud services that support enterprise applications.

• Lead and manage technical roles, including Systems Integration Architect & SAP Basis.

• Ensure that integrations are reliable, observable, and maintainable in production environments.

• Facilitate root-cause analysis and resolution of platform and integration issues.

• Collaborate with Enterprise Architecture to identify architectural gaps, risks, and technical debt.

• Ensure knowledge transfer, documentation, and operational readiness across all platforms.

• Oversee Application Managed Service (AMS) providers and system integrators.

• Establish and monitor performance metrics for vendors and service partners.

• Ensure that vendor delivery models align with operational and business requirements.

• Promote continuous improvement in service quality, cost efficiency, and responsiveness.

⛳️ Requirements

• Proven track record in leading the delivery and operations of enterprise platforms and applications.

• Extensive experience with SAP S/4HANA (RISE preferred) in complex enterprise settings.

• Strong grasp of application operations, performance monitoring, and service management.

• Familiarity with DevOps delivery and testing methodologies in enterprise environments.

• Excellent troubleshooting, root-cause analysis, and problem management abilities.

• Experience in governing Application Managed Service (AMS) providers and managing SLAs and KPIs.

• Demonstrated leadership in managing cross-functional internal teams and external vendors.

• Capability to translate architectural guidance into stable, scalable operational solutions.

🏝️ Benefits

• Comprehensive insurance package from Day 1, including a variety of health and wellness programs.

• Health, Dental, and Vision insurance.

• Health savings account.

• Flexible spending account.

• Life and accident insurance.

• Employee assistance program.

• Telehealth services.

• One-on-one health coaching.

• Supportive benefits for every stage of your life.

• 401(k) plan with up to 6% company matching; potential additional discretionary match at year-end.

• Short-Term Incentive/Performance bonuses.

• Flexible scheduling options.

• Vacation pay, offering up to three weeks of time (pro-rated for your first year of employment).

• Holiday pay for 12 recognized holidays.

• Opportunities for career development and growth.

• Tuition/Education assistance programs.

• Access to LinkedIn Learning.

• Scholarship programs available for employees' children.

• Parental leave.

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance.

• Bereavement leave.

• Up to $300 reimbursement for fitness expenses.

• Up to $300 reimbursement for massage therapy.

• Employee appreciation events.

• Employee discounts.

• Charitable giving opportunities.