Senior Manager – End Point Digital Experience Team

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of and enhance the digital experience for caregivers across various endpoint platforms (thin clients, thick clients, print, mobile, peripherals).

• Establish and evaluate experience KPIs (performance, reliability, responsiveness, satisfaction).

• Collaborate with clinical and operational leaders to ensure that endpoint services align with genuine clinical workflows.

• Utilize sentiment, satisfaction data, and experience analytics to prioritize engineering enhancements.

• Design and implement endpoint telemetry and analytics to deliver real-time and trend-based insights into performance, stability, and usage.

• Connect telemetry signals (CPU, memory, latency, login times, app health) with caregiver experience and business implications.

• Create dashboards and insights suitable for executives that convert technical data into straightforward outcomes and decisions.

• Leverage data to proactively detect degradation, experience risks, and optimization opportunities before they affect care.

• Develop and support modern endpoint platforms including thin clients, thick clients, virtual desktops, and hybrid environments.

• Collaborate with software engineering teams to enhance endpoint performance, reliability, and lifecycle automation.

• Promote standardization while permitting clinically justified exceptions.

• Facilitate zero-touch provisioning, self-service capabilities, and automation across endpoint services.

• Implement service engineering principles to design, scale, and manage enterprise endpoint services.

• Engage early with development and infrastructure teams to ensure services are constructed with reliability, observability, and user experience in mind.

• Lead the ongoing enhancement of incident response, root cause analysis, and problem management for endpoint experience challenges.

• Balance speed, quality, and safety within a highly available clinical setting.

• Act as a technical leader and mentor within Endpoint Services, promoting engineering rigor and user experience focus.

• Foster cross-functional alignment among IT, clinical operations, and business stakeholders.

• Lead through influence in a complex, matrixed organization.

• Assist in defining and executing the long-term digital experience strategy for enterprise endpoints.

⛳️ Requirements

• A Bachelor’s degree in computer engineering, Computer Science, Mathematics, or Engineering.

• At least 8 years of relevant experience; more is preferred.

• 6 years of experience managing technical teams in a dynamic and fast-paced environment.

• Strong proficiency in leveraging data and metrics to drive behavior, processes, and priority decisions within the team and Information Services (IS).

🏝️ Benefits

• Health care benefits (medical, dental, vision)

• 401(k) Savings Plan with employer matching

• Paid time-off benefits (parental leave, vacations, holidays)

• Voluntary benefits

• Well-being resources

• Flexible working hours