Senior E-Commerce Operations Manager – D2C, Global Supply Chain

This is a fully remote position, open to applicants in Germany.

📋 Description

• You are responsible for sourcing new products, negotiating effectively yet equitably, ensuring quality control, and strategically cultivating our suppliers in China.

• You oversee our 3PL partners, track lead times, enhance return processes, and negotiate freight and shipping agreements.

• You take charge of our customer service framework, manage our external customer service agency, and continuously improve quality standards and guidelines.

• You create clear structures, analyze data on delivery times, returns, costs, and service metrics, pinpoint inefficiencies, and proactively implement process enhancements.

• You identify manual bottlenecks within your operational area and outline requirements to automate these workflows in collaboration with our tech team (Shopify Plus, Xentral, n8n).

⛳️ Requirements

• A minimum of 5 years of substantial experience in D2C e-commerce, supply chain management, or operations within a high-growth environment.

• Extensive experience in sourcing and communicating with suppliers (particularly in Asia) with a proven track record of consistently meeting quality and pricing goals.

• Successful experience working with fulfillment providers (3PL) and customer service agencies, with the ability to manage them through KPIs.

• While you may not code, you are confident in using e-commerce platforms (Shopify Plus, ERP software like Xentral) and make decisions based on thorough data analysis.

• Proficient in both German and English; Mandarin skills are a significant advantage.

🏝️ Benefits

• Real Impact: From day one, you will assume full operational responsibility in a highly profitable and fast-growing e-commerce company.

• Focus on What Matters: No unnecessary manual tasks. We heavily invest in automation, allowing you to concentrate on negotiations, strategy, and optimization.

• Flexibility & Trust: Work 100% remotely from anywhere in Germany or from our Munich office – we focus on results (KPIs), not mere presence.

• Experience Scaling Firsthand: Grow with us to 20,000 SKUs and actively influence the operational structures of a global D2C leader.