Senior Manager, Ecommerce Platforms – Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• You will serve as our AI-native systems leader for Ecommerce platforms, overseeing the technical strategy, governance, and daily operations of the platform portfolio that drives experimentation, personalization, and site functionality.

• In your role as the systems architect for the team, you will create robust event and identity models, integration patterns, and production data flows that scale effectively while facilitating rapid and safe experimentation. You’ll lead a small platform team, establish the roadmap, and collaborate with various teams including Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional partners.

• You will prototype and implement AI workflows and agentic automations that enhance the entire team's speed and efficiency. Additionally, you will manage platform governance, runbooks, SLAs, and vendor relationships.

⛳️ Requirements

• 6+ years of experience in MarTech, analytics, or platform operations, demonstrating ownership of enterprise marketing/ecommerce platforms; at least 3+ years in people leadership or equivalent technical leadership roles.

• Proven history of owning or architecting a MarTech/analytics stack (including event/data layer, CDP, tag management, experimentation/personalization platforms, session replay, or similar tools).

• Strong technical proficiency: adept with event instrumentation and tagging (Google Tag Manager), CDPs (Rudderstack or similar), APIs, and data pipelines; fluent in SQL and comfortable collaborating with engineers on data modeling.

• Experience with established experimentation and personalization programs is preferred.

• Hands-on experience in designing and operationalizing AI workflows or automation.

• Demonstrated ability to manage vendor relationships, define platform governance, and execute SLAs, runbooks, and governance processes.

• Exceptional cross-functional communication and stakeholder management abilities — skilled at translating technical trade-offs for business partners and leading collaborative roadmaps.

• Strong judgment regarding privacy, data governance, and security requirements (e.g., implications of GDPR/CCPA for tracking and personalization).

• A passion for experimentation, operational rigor, and developing systems that empower teams to be faster and more autonomous.

🏝️ Benefits

• A mission- and values-driven culture along with a safe, inclusive environment where you can build, grow, and thrive.

• A comprehensive total rewards package that supports your well-being and provides security for SimpliSafers and their families.

• Complimentary SimpliSafe system and professional monitoring for your home.

• Employee Resource Groups (ERGs) that foster community, provide networking opportunities, mentorship, development, and advocacy for change.