Senior Manager, Deal Desk

📋 Description

• Collaborate closely with Sales to develop intricate SaaS agreements that include multi-year subscriptions, ramp pricing, usage-based elements, and other offerings.

• Advise sales teams on structuring enterprise contracts, co-terming, renewals, and expansions.

• Act as an escalation point for high-impact, high-value, or urgent deals, balancing speed with risk management.

• Work with Finance to ensure all agreements comply with revenue recognition standards.

• Review and authorize complex, non-standard agreements to guarantee alignment with company policies and financial objectives.

• Assist in go-to-market (GTM) initiatives by operationalizing new offerings and maintaining scalable product playbooks.

• Implement governance for deal exceptions, ensuring discipline while facilitating competitive deal execution.

• Manage and continually enhance Deal Desk SLAs by setting clear turnaround expectations, tracking performance against targets, identifying causes of delays, and promoting cross-functional accountability for timely and quality deal support.

• Maintain and regularly update proposal templates and standard content to ensure accuracy, consistency, and alignment with pricing, product offerings, and commercial terms.

• Lead and mentor the Deal Desk team, fostering performance, consistency, and professional growth.

• Streamline deal workflows, approval processes, and supporting systems (e.g., CRM, CPQ tools) to boost efficiency and reduce cycle time.

• Analyze deal data to uncover trends, risks, and opportunities for enhancements.

• Promote operational efficiency and scalability throughout the quote-to-order process, ensuring smooth execution as the business expands.

• Collaborate with relevant teams to assist in CPQ implementation and improvements, including requirements gathering, testing, and rollout.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience.

• At least 8 years of experience in Deal Desk, Sales Operations, Finance, or similar roles.

• 5+ years of experience in supporting commercial processes within a dynamic, customer-focused environment.

• A minimum of 3 years in a leadership or team management position, demonstrating the ability to coach, mentor, and develop high-performing teams.

• Strong understanding of SaaS or subscription-based business models.

• Familiarity with CRM and CPQ systems (e.g., Salesforce, Apttus, or similar).

• Experience in supporting CPQ implementation.

• Extensive knowledge of pricing strategies, contract structures, and revenue recognition principles.

• Exceptional analytical, negotiation, and problem-solving skills.

• Strong communication and stakeholder management capabilities.

🏝️ Benefits

• Health, vision, and dental insurance.

• Accident and life insurance.

• 401k matching.

• Paid time off.

• Education reimbursement.