Senior Manager, Data Systems

This is a fully remote position, open to applicants in Kenya, +2 more countries.

📋 Description

• Oversee, configure, implement, maintain, and enhance TREES' Salesforce environment.

• Manage objects, fields, automation processes, validation rules, reports, dashboards, permissions, and access controls.

• Diagnose system issues, monitor performance and data quality, and keep configuration documentation up to date.

• Collect requirements from MEL, Programs, Carbon, Fundraising, and other departments.

• Convert operational needs into Salesforce solutions that align with TREES' data model and technical standards.

• Handle Salesforce enhancements from the scoping phase to deployment.

• Coordinate deliverables, timelines, dependencies, stakeholders, and external developers.

• Monitor progress, address implementation queries, and communicate risks, delays, and unresolved actions.

• Organize user acceptance testing, create test cases, track issues, verify fixes, and secure user sign-off.

• Ensure sandbox testing, necessary approvals, documentation, and release-readiness criteria are met prior to production deployment.

• Document releases and convey changes, user guidance, and known limitations.

• Create and maintain Salesforce reports and dashboards.

• Assist with business intelligence and analytics strategy, including Power BI.

• Facilitate integrations and ensure consistent data flows between Salesforce, TaroWorks, fundraising and communication tools, and BI systems.

• Investigate synchronization and data flow issues and manage resolutions.

• Support standardized data structures and business processes across Kenya, Tanzania, Uganda, and other TREES operations.

• Aid in data governance and change-management processes.

• Develop user guidance and training materials, and support Salesforce superusers and key users.

• Collaborate with external developers and consultants to provide sustainable solutions.

• Initially report to the Senior Director of Monitoring, Evaluation & Learning and transition to the Director of Data Systems when that position is filled.

⛳️ Requirements

• Bachelor's degree in Information Systems, Computer Science, Data Management, Business Systems, Business Administration, or a related field, or equivalent professional experience.

• 5–7 years of progressive experience in Salesforce administration and data systems.

• Proven ability to independently configure Salesforce, including objects, fields, flows, validation rules, reports, dashboards, permissions, and related features.

• Salesforce Administrator certification (ADM 201) or equivalent demonstrated proficiency.

• Experience in gathering business requirements, analyzing operational needs, and converting them into practical Salesforce solutions.

• Experience in developing automated reports and dashboards that facilitate decision-making.

• Demonstrated experience in project or implementation management, coordinating deliverables, timelines, dependencies, and stakeholders.

• Experience in coordinating user acceptance testing, resolving issues, and managing controlled system releases.

• Experience collaborating with external developers, consultants, or technical implementation partners.

• Familiarity with data governance, change management, and integrations involving Salesforce and other systems.

• Experience with Power BI, Tableau, or similar advanced visualization platforms.

• Exceptional written and verbal communication skills.

• Strong organizational and analytical capabilities, attention to detail, and demonstrated follow-through.

• Advanced Salesforce certifications are preferred.

• Experience with Salesforce NPSP is preferred.

• Experience using TaroWorks or other mobile data collection platforms is preferred.

• Technical skills in APIs, SQL, Python, or other data analysis/integration tools are preferred.

• Familiarity with online communication and fundraising applications is preferred.

• Professional experience in international development, climate, agriculture, or social impact organizations is preferred.

• Experience in supporting monitoring and evaluation frameworks and impact measurement is preferred.

• Must reside in Kenya, Tanzania, or Uganda.

• Permanent work rights in the location of employment are required; visa sponsorship is not available.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical insurance.

• Workers' compensation.

• Generous paid time off, including annual leave and sick leave.

• Multicultural, collegial work environment.

• Opportunities for professional growth.

• Collaborative and teamwork-oriented work atmosphere.