Senior Manager, CXO Customer Advocacy

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Develop and oversee a pipeline of potential customer stories across essential verticals, use cases, and geographical areas, collaborating closely with sales, customer success, business value, and product/engineering teams.

• Facilitate customer discovery dialogues that extend beyond initial interviews to reveal the genuine operational impact of Rubrik's platform.

• Craft and produce initial narratives in various formats, including written customer stories, video briefs, executive summaries, and event-ready abstracts.

• Manage the CXO Visionaries program comprehensively — Rubrik's exclusive, invitation-only community tailored for C-level IT and security leaders, including CIOs, CISOs, and CTOs from Fortune 500 and Global 2000 companies.

• Create and produce profiles for CXO Visionaries that highlight member achievements and enhance their personal brand and organizational visibility.

• Design and oversee the CXO Visionaries award program.

• Supervise the Visionary spotlight feature in Rubrik's monthly CXO newsletter.

• Identify, recruit, and onboard new Visionary members, connecting them with keynote speaking and earned media opportunities at prominent CXO forums.

• Collaborate with Rubrik Zero Labs to guarantee members receive timely, exclusive access to advanced threat intelligence that enhances their organization's cyber defenses.

• Gain a strong understanding of Rubrik's platform and the broader cyber resilience landscape to ask informed questions during customer interviews.

• Work closely with product and Zero Labs teams to ensure that customer stories are accurately framed in the correct technical context and reflect the appropriate platform capabilities.

• Build and maintain scalable tracking systems for internal and field-facing use.

• Manage the workflow of intake, production, review, and approval from the initial customer conversation to the published asset.

• Oversee the customer story process for quarterly earnings reports.

• Establish quality standards for what constitutes a Rubrik customer story, enforcing them consistently.

• Monitor story usage and its impact on sales, events, public relations, and executive engagements.

• Collaborate with PR and communications to identify stories suitable for media placement.

• Work alongside field and sales teams to align the right stories with the appropriate conversations.

• Support the Transformation team’s thought leadership and public-facing content initiatives.

• Partner with cloud and ecosystem alliance teams to create customer stories that fulfill partner co-marketing criteria.

• Coordinate the sourcing and logistics of CXO customer speakers for Rubrik events.

• Collaborate with the EBC team to weave the strongest customer stories into executive briefing experiences.

• Manage external production partners, including writers, videographers, and agencies.

• Set clear briefs, timelines, and quality reviews to ensure consistent output at scale.

⛳️ Requirements

• Over 12 years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely related field, with direct responsibility for a customer story, reference, or executive community program.

• Strong background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI, or similar areas.

• Technical proficiency sufficient to engage in substantial conversations with a CISO or IT leader regarding ransomware recovery, identity resilience, or hybrid cloud data protection, and to discern when an outcome claim is unsubstantiated.

• Proven ability to write clearly and specifically about complex technical subjects for a senior business audience, avoiding jargon and category clichés.

• Strong interviewing skills: the ability to elicit a genuine story rather than a polished testimonial.

• Experience working within or closely with enterprise sales environments, possessing a practical understanding of how customer proof points influence deals and executive discussions.

• Experience managing an executive community, customer advisory, or peer network program (preferred).

• Experience at a company that underwent rapid scaling or a significant platform transition (preferred).

🏝️ Benefits

• The position offers eligibility for bonus opportunities.

• Equity options available.

• Comprehensive benefits package.