Senior Manager, Customer Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Equip teams that generate revenue with essential knowledge, skills, tools, and processes.

• Design, implement, and continually enhance scalable enablement programs.

• Collaborate with executive leadership to translate business priorities into scalable enablement initiatives.

• Lead the implementation strategies for new products, go-to-market messaging, sales motions, tools, and operational processes.

• Develop enablement roadmaps that align with company goals and sales priorities.

• Identify enablement gaps utilizing performance data, stakeholder feedback, and sales insights.

• Manage end-to-end enablement programs from planning through execution and reinforcement.

• Create comprehensive enablement plans featuring clear objectives, timelines, and success metrics.

• Design and deliver engaging training sessions, including instructor-led, self-paced, and live formats.

• Develop playbooks, programs, learning paths, and reference materials using Toptal’s LMS and other tools.

• Facilitate workshops, webinars, office hours, and reinforcement sessions.

• Assess program effectiveness by measuring adoption, engagement, behavior change, and business impact.

• Gather both qualitative and quantitative feedback from stakeholders and learners.

• Communicate program impact to leadership through clear reporting and actionable recommendations.

• Build trusted relationships with Sales Leadership and cross-functional teams.

• Consult with stakeholders to understand business needs and propose enablement solutions.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• 5-7+ years of experience in Enablement, Operations, Strategy, or a related field.

• Proven experience in developing training programs and supporting sales organizations.

• Familiarity with learning management systems and sales tools.

• Strong project management and stakeholder management abilities.

• Excellent communication skills for effective verbal and written interaction.

• Background in change management, enablement methodologies, and tools.

• Significant experience in stakeholder management, overseeing projects from start to finish, and conducting calls.

• Collaborative spirit – success hinges on your ability to work well within a team and across functions.

• Proactive attitude – a shared mission understanding and willingness to drive towards goals is essential.

• Highly organized – the role demands understanding multiple priorities and associated timelines while executing efficiently.

• Detail-oriented – Toptal’s fast-paced environment requires exceptional attention to detail and awareness of key priorities and initiatives.

• Coachable – ability to assimilate feedback and act on it is crucial.

• Strong executive communication skills – effective communication across diverse personality types, roles, and locations is vital within our fully remote organization.

• Relationship-driven business partner – you should be trusted and approachable.

• Innovative mindset – experience in successfully launching external-facing materials to sales teams is preferred.

• Sense of humor – you maintain a light-hearted approach and don’t take yourself too seriously.

• Exceptional written and verbal communication skills are a must.

• Capability to thrive in a fast-paced, rapidly growing company while managing a variety of challenges, deadlines, and contacts.

🏝️ Benefits

• Participation in a 401(k) retirement plan.

• Comprehensive medical, dental, and vision health insurance plans.

• Basic life insurance coverage.

• Short-term and long-term disability coverage.

• Access to flexible spending, dependent care, and health savings accounts.

• Telehealth services with virtual doctors.

• Employee assistance program.

• Flexible paid time off.