Senior Manager, Customer Enablement

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide revenue-generating teams with the necessary knowledge, skills, tools, and processes to sell with confidence and effectiveness.

• Merge strategic thinking with operational excellence to create, implement, and continuously enhance scalable enablement programs that yield measurable business results.

• Facilitate the Sales Enablement strategy across multiple organizations, ensuring teams are equipped for evolving products, go-to-market strategies, and customer demands.

• Oversee the complete enablement programs from planning through execution and reinforcement.

• Develop thorough enablement plans with defined objectives, timelines, and success criteria.

• Create and deliver engaging instructor-led, self-paced, and live training sessions.

• Produce playbooks, programs, learning paths, and reference materials.

• Assess program effectiveness and continuously enhance it based on feedback and performance metrics.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• 5-7+ years of experience in Enablement, Operations, Strategy, or a related role.

• Proficiency in developing training programs and supporting sales teams.

• Familiarity with learning management systems and sales tools.

• Strong project management and stakeholder engagement skills.

• Excellent communication abilities for effective verbal and written interactions.

• Background in change management, enablement methodologies, and tools.

• Significant experience in stakeholder management, leading projects from start to finish, and conducting meetings.

• Collaborative mindset - Success is reliant on teamwork and cross-functional cooperation.

• Proactive attitude - Understand our shared mission and be prepared to contribute to achieving that goal.

• Organizational skills - Ability to manage multiple priorities and their associated timelines while maintaining operational efficiency.

• Attention to detail - Thrive in a fast-paced environment, demonstrating exceptional focus on key priorities and initiatives.

• Coachable nature - Willingness to synthesize feedback and implement it effectively.

• Executive-level communication skills - In a fully remote organization, strong communication across various personality types, roles, and locations is crucial for success.

• Trusted Business Partner - Relationship-driven approach is essential.

• Innovative mindset - Experience in successfully launching externally facing materials to sales teams is preferred.

• Fun-loving attitude - Enjoys a sense of humor and doesn’t take themselves too seriously.

🏝️ Benefits

• Resumes and communication must be submitted in English.