Senior Manager, Commercial Services – Diagnostics

This is a fully remote position, open to applicants in California.

📋 Description

• Take full ownership of the strategy development for Virtuox services, encompassing vision establishment, opportunity evaluation, and roadmap formulation.

• Convert strategic objectives into actionable plans and workflows for designated service areas.

• Lead the design, implementation, and refinement of prioritized pilots to validate service concepts and prepare for broader scaling.

• Oversee the daily execution of service pilots, ensuring adherence to performance targets and deadlines.

• Collaborate with technology and data teams to deploy AI-driven and automated tools that enhance service workflows.

• Work in conjunction with Product Management, Commercial, Marketing, and Data/Tech teams to synchronize service initiatives with wider business objectives and achieve executional excellence.

• Manage the daily operations of pilot programs, ensuring adherence to KPIs, timelines, and desired business outcomes.

• Assist in the monetization strategy for services through the development of business cases and value modeling.

• Perform competitive analysis and user research to support service differentiation.

• Ensure adherence to global regulatory and data privacy standards.

⛳️ Requirements

• A minimum of 7 years of experience in healthcare services, product operations, service strategy, or customer experience roles.

• Proven track record of successfully leading strategic initiatives from conceptualization to execution and scaling.

• Service Strategy & Execution – Proven capability to lead service development and transformation projects from concept through pilot and early scaling, effectively balancing vision with operational rigor.

• Pilot & Program Management – Demonstrated success in designing, launching, and managing pilots that yield measurable impacts, and translating those results into scalable service models.

• Analytics and data proficiency – Adept at utilizing data to guide service design, monitor performance, and continuously enhance operations and results.

• Cross-Functional Leadership – Proficient in collaborating with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions within complex stakeholder environments.

• Digital Health Familiarity – Experience collaborating with or on digital platforms, automation, or AI-based service tools, particularly within regulated healthcare contexts.

• Commercial Acumen – Capable of defining business cases, evaluating value drivers, and supporting monetization strategies for service initiatives.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k).

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Flexible Time Off (FTO).

• 11 paid holidays plus 3 floating days.

• 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.