Senior Manager, Commercial Data Governance, Management

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and sustain the commercial data governance framework.

• Create and implement policies, standards, and operational procedures across commercial data domains.

• Facilitate governance meetings to align definitions, standards, and accountability.

• Drive the resolution of issues related to data ownership, quality, and standardization.

• Encourage the adoption of governance standards throughout commercial functions.

• Act as the primary steward for HCP, Account, Site of Care, Payer, Territory, Affiliation, and Organizational hierarchies.

• Collaborate with IT and MDM platform owners to ensure governance and maintenance of master data assets.

• Oversee hierarchy maintenance, account alignment, affiliation management, and reference data governance.

• Lead the identification and resolution of data quality challenges.

• Develop monitoring processes and scorecards to track data quality.

• Establish and maintain a centralized framework for documenting and governing commercial business rules.

• Create and sustain a repository that supports CRM, targeting, segmentation, patient services, market access, and analytics use cases.

• Develop procedures for documentation, approval, testing, change management, and version control.

• Ensure traceability between business requirements, rules, transformations, and reporting outputs.

• Guide the implementation, maintenance, and adoption of the commercial data catalog strategy.

• Create and maintain data dictionaries, business glossaries, metadata repositories, data inventories, and lineage documentation.

• Set standards for documenting data assets, ownership, business definitions, and usage guidance.

• Enhance commercial data literacy and the discoverability of information assets.

• Establish a Commercial Data Governance Council and a stewardship framework.

• Operationalize a business rules repository and a commercial data catalog.

• Improve data quality transparency and issue management processes.

• Report to the Executive Director, Integrated Commercial Data Strategy & Launch Analytics.

• Travel approximately 5% of the time.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree is preferred.

• At least 7 years of experience in Commercial Data Management, Data Governance, Commercial Operations, CRM Operations, Data Stewardship, or related biopharma functions.

• Proven experience in implementing governance programs and stewardship frameworks.

• Familiarity with metadata, data catalogs, business glossaries, and data quality initiatives.

• Strong understanding of pharmaceutical commercial data sources.

• Approximately 5% travel is required.

• Stoke participates in E-Verify.

🏝️ Benefits

• Annual bonus.

• Equity participation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Long-term disability insurance.

• Short-term disability insurance.

• Paid parental leave.

• 401K plan with company match.

• Unlimited vacation time.

• Tuition assistance.

• Employee Stock Purchase Program (ESPP).

• Flexible work arrangements.

• Diversity, Inclusion, and Belonging (DIB) Committee.