Senior Manager, Clinical Applications – Data Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, guide, and develop a team of Clinical Applications Specialists to facilitate proactive practice engagement, optimize workflows, and enable clinical data across the partner network.

• Act as the subject matter expert for EHR systems and clinical applications, managing complex issue resolution from start to finish and setting escalation and resolution standards for the team.

• Collaborate with Practice Transformation Managers, Operations, Performance, and internal technology teams to synchronize EHR optimization initiatives with value-based care program objectives and quality reporting requirements.

• Create and sustain standardized EHR workflow guidelines, templates, and optimization playbooks, driving discrete data capture at the point of care and improving the quality and quantity of clinical data points.

• Oversee clinical data integration activities, including data feed operations, vendor coordination, and integration deployments, ensuring that data from partner EHRs into downstream infrastructure is accurate and comprehensive.

• Identify and address data gaps in partnership with the internal engineering team, EHR vendors, and partner practices.

• Manage QRDA I file acquisition and submission processes, encompassing extraction coordination, file validation, error detection, and follow-up with practices and vendors.

• Establish and maintain processes to ensure appropriate CEHRT identification and timely updates across the partner portfolio as mandated by CMS.

• Spearhead the implementation and adoption of point-of-care workflow tools across the partner network, ensuring practice readiness, configuration, and post-launch optimization.

• Represent the operational voice for the product and quality enablement teams by translating field-level EHR and data feed insights into clear, actionable inputs that facilitate engineering remediation efforts.

⛳️ Requirements

• Bachelor's degree in Information Systems, Healthcare Administration, Business, or a related field.

• Over 7 years of experience in healthcare data integration, EHR operations, or clinical application management.

• Proven ability to analyze clinical workflows, provide advice on documentation and coding practices, and enhance EHR optimization at the point of care.

• Demonstrated experience supporting ACO programs, including MSSP, ACO REACH, or Medicare Advantage.

• Practical experience with EHR integrations, including setting up integrations, troubleshooting data quality issues, and liaising with vendors for resolution.

• Familiarity with EHR platforms such as Epic, Athenahealth, eClinicalWorks, Oracle (Cerner), Practice Fusion, or similar systems.

• Knowledge of HL7, FHIR, CCD-A, QRDA I, and flat file clinical data standards.

• Experience operating within cloud-based data environments (such as Databricks, Azure, or equivalent) in a validation or data quality role.

• Prior experience in people management or team leadership is essential.

• Proficient in SQL to query and validate data, as well as identify field-level discrepancies.

• Strong project management and cross-functional coordination capabilities.

• Exceptional organizational and communication skills, with a focus on problem-solving and accountability throughout the resolution process.

🏝️ Benefits

• Lead, mentor, and develop a team of Clinical Applications Specialists to deliver proactive practice engagement, workflow optimization, and clinical data enablement across the partner network.

• Serve as the subject matter expert for EHR systems and clinical applications, owning complex issue resolution end-to-end and establishing escalation and resolution standards for the team.

• Partner with Practice Transformation Managers, Operations, Performance, and internal technology teams to align EHR optimization efforts with value-based care program goals and quality reporting requirements.

• Develop and maintain standardized EHR workflow guidance, templates, and optimization playbooks - driving discrete data capture at the point of care and enhancing the quality and amount of the clinical data points.

• Manage clinical data integration activities including data feed operations, vendor coordination, and integration deployments - ensuring data flowing from partner EHRs into downstream infrastructure is complete and accurate.

• Identifying and remediating data gaps in collaboration with the internal engineering team, EHR vendors, and partner practices.

• Own QRDA I file acquisition and submission operations, including extraction coordination, file validation, error identification, and follow-up with practices and vendors.

• Develop and maintain processes to ensure appropriate CEHRT identification and timely updates across the partner portfolio as required by CMS.

• Lead point-of-care workflow tool implementation and adoption across the partner network, coordinating practice readiness, configuration, and post-launch optimization.

• Serve as the operational voice for the product and quality enablement teams by translating field-level EHR and data feed findings into clear, actionable inputs that drive engineering remediation efforts.