Senior Manager, Client Services

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop and implement compliance policies and procedures that align with TaskUs policies, industry regulations, and client requirements.

• Ensure compliance with global regulatory frameworks including GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws.

• Lead and coordinate internal and external audits, compliance assessments, and efforts for risk mitigation.

• Oversee vendor compliance to ensure that all contractual obligations are fulfilled.

• Identify operational risks and execute corrective actions to improve compliance measures.

• Prepare and present regular updates on compliance status, risks, and mitigation strategies to senior leadership.

• Collaborate with cross-functional teams to create, implement, and monitor compliance programs tailored to client needs and applicable laws.

• Provide training and resources to team members to enhance their compliance knowledge, including certifications when applicable.

• Lead the audit and compliance team to ensure the effective remediation of audit findings.

• Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams.

• Evaluate the potential contractual, financial, or legal consequences of policy or practice changes that could lead to non-compliance.

• Work closely with various departments to effectively address and resolve non-compliance issues.

• Develop and manage control systems to prevent or address violations of legal guidelines and internal policies.

• Continuously assess the efficiency and effectiveness of compliance controls and implement necessary improvements.

• Advise senior leadership on business operations related to investments, risks, and policy development as required.

• Serve as the primary liaison for regulatory authorities, clients, and auditors on compliance issues.

• Collaborate with HR, Legal, IT Security, and Operations to ensure comprehensive compliance across all TaskUs processes.

• Support client due diligence efforts and respond to compliance inquiries during RFPs, client visits, and audits.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, or a related field.

• Minimum of 3 years of audit experience, with at least two years focused on contractual compliance.

• Ability to manage confidential information with a high level of responsibility and integrity.

• CPA or a certified compliance professional is advantageous, but not mandatory.

• A legal background and prior studies in law are a plus, but not essential.

• Strong knowledge of relevant legal and regulatory requirements, including PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, HIPAA, and Data Protection.

• Proficient in risk assessment, process improvement, and regulatory reporting.

• At least 3 years of experience in people management.

• Excellent interpersonal and communication skills for effective collaboration across functions.

• Attention to detail, along with critical thinking, analytical, and problem-solving abilities.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.

• Commitment to the well-being of employees.

• Support for internal mobility and opportunities for professional growth.