Senior Manager – Client Engagement

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Assume complete responsibility for client strategy, engagement, and governance.

• Oversee and manage engagement for Strategic and Key accounts, ensuring the success of programs and maximizing GRAVTY® adoption.

• Serve as a trusted advisor to senior client stakeholders, aligning their business goals with the capabilities of GRAVTY®.

• Supervise governance models to guarantee that all client requests, program roadmaps, and deliverables stay on track.

• Propel AI and product expansion, establishing GRAVTY® as a vital platform for client success.

• Identify and tackle deficiencies in client engagement strategies, ensuring a proactive approach to risks and opportunities.

⛳️ Requirements

• A minimum of 8 years in Client Engagement, Account Management, or Client Services.

• A proven history of managing enterprise accounts, fostering growth, and achieving significant success.

• Demonstrated ability to align client requirements with commercial objectives.

• Experience in managing C-level and senior stakeholders, exhibiting strong influencing skills.

• Familiarity with project management methodologies such as Agile, SAFe, and SCRUM.

• A confident and articulate communicator capable of building trust and credibility with both mid-level and senior stakeholders.

• Ability to critically assess challenges and provide practical, data-driven solutions that yield results for both the client and LJI.

🏝️ Benefits

• Collaborate with prestigious global brands, shaping their loyalty strategies and driving industry innovation.

• Lead impactful client engagements in a rapidly scaling, empowered work environment.

• Work alongside world-class teams on innovative AI and loyalty solutions.

• Have a tangible impact—this role transcends traditional account management, embodying strategic leadership.