Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust relationships with key decision-makers and influencers within the customer base, particularly focusing on high-value accounts.

• Assist customers in maximizing their utilization of Sigma Computing’s cloud-based analytics and business intelligence platform.

• Support customers in comprehending their data and deriving actionable insights.

• Formulate and execute strategies aimed at enhancing Net Dollar Retention.

• Recognize upselling and cross-selling opportunities.

• Mitigate churn through proactive engagement and solution-focused support.

• Serve as an advocate to the product team for desired features, enhancements, and integrations.

• Work collaboratively with customers to create and implement success plans that align with their business objectives.

• Create and conduct training sessions, webinars, and workshops to boost product knowledge, adoption, and engagement.

⛳️ Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related discipline.

• Over 7 years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence sectors.

• Proven experience in navigating complex enterprise sales environments with multiple priorities and stakeholders.

• Strong analytical capabilities with a demonstrated ability to resolve complex issues using data.

• Exceptional communication and interpersonal skills, with a talent for building trust and fostering engagement.

• Proven track record of managing and expanding customer accounts, with a specific focus on net dollar retention.

• Familiarity with SQL, data visualization tools, and cloud-based analytics platforms is highly preferred (Snowflake, Databricks, Redshift, BigQuery).

• Experience with ETL processes.

• Background in implementing production business intelligence solutions.

• Experience in a startup environment.

🏝️ Benefits

• Performance-based variable pay.

• Stock options.

• Comprehensive benefits package.

• Equity opportunities.

• Generous health benefits.

• Flexible time-off policy.

• Paid bonding time for all new parents.

• Traditional and Roth 401k options.

• Commuter and FSA benefits.

• Lunch program.

• Dog-friendly office.