Customer Success Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Interact with our customers and address their inquiries and requests through chat, email, and phone.

• Offer support from 8:00 to 20:00 Monday to Friday and 9:00 to 18:00 on Saturdays.

• Assist customers with their pets, insurance products, and registration processes.

• Continuously enhance the customer experience based on feedback, collaborating with other Lassie departments.

• Engage in projects aimed at improving customer satisfaction.

⛳️ Requirements

• You possess previous experience in customer service, particularly in a veterinary setting or a client-facing position.

• You have outstanding written and verbal communication abilities.

• You demonstrate strong organizational skills and attention to detail in your work.

• You are capable of multitasking, providing customer advice while also supporting internal projects.

• You are inquisitive and highly driven to acquire new knowledge.

• You are adaptable, proactive, and eager to thrive in a fast-paced environment.

• You appreciate teamwork and value consistent interaction with colleagues (French, Swedish, and German).

• You are fluent in spoken and written French and possess basic English skills to interact with the international team.

🏝️ Benefits

• Opportunity to be part of a vibrant, rapidly expanding company.

• A flexible, dynamic, and inclusive company culture.

• An international work environment that offers a high level of creative freedom.

• The satisfaction of contributing to a unique product that aims to improve the world.

• Dogs are, of course, welcome in our Paris office 💙