Senior Manager, C&I Collections

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver strategic direction for the C&I collections department, creating and executing organizational priorities, building a high-performance team, and nurturing a culture centered on accountability, continuous improvement, and customer-focused solutions.

• Develop and refine the collections strategy for a complex C&I gas and power portfolio, aiming to minimize aged receivables, decrease bad debt write-offs, and enhance cash recovery across a high-volume C&I gas and power portfolio.

• Establish and track key performance indicators such as DSO, bad debt rate, effectiveness index (CEI), and promise-to-pay compliance, presenting results and offering strategic recommendations to senior leadership.

• Act as the function leader and strategic collaborator with Credit, Sales, Operations, Finance, and Legal teams to create solutions for billing disputes, negotiate payment arrangements, and escalate accounts for third-party collections or legal action as necessary.

• Formulate and implement the technology and automation strategy for Collections by utilizing technology platforms, automation tools, and AI-driven analytics to prioritize collection activities, forecast delinquency risks, and tailor outreach approaches.

• Supervise account segmentation and tiered collection strategies customized to the size, risk profile, and payment history of C&I customers.

• Ensure adherence to relevant regulations, tariffs, and utility commission guidelines that govern commercial account collections and service terminations.

• Manage partnerships with external collection agencies, skip-tracing services, and legal counsel; assess vendor performance and negotiate contracts as required.

• Lead ongoing improvement initiatives by promoting process standardization, operational excellence, training programs, and quality assurance reviews to enhance effectiveness and customer outcomes.

⛳️ Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related discipline; equivalent professional experience will be accepted.

• At least 10 years of experience in B2B collections management within a fast-paced, high-volume setting, including a minimum of 2 years in a leadership or supervisory capacity.

• Proven experience managing commercial and/or industrial account portfolios; experience in the energy retail or utility sector is highly desirable.

• Strong understanding of accounts receivable processes, credit risk evaluation, debt recovery methodologies, and regulatory requirements in deregulated energy markets.

• Demonstrated capability to analyze collections data, identify trends, and convert insights into actionable strategies that effectively reduce bad debt.

• Successful history of implementing or optimizing collections technology platforms (CRM, ERP, collections management systems) to enhance efficiency.

• Proficiency in AI and data analytics tools for predictive modeling, workflow automation, and customer segmentation; eagerness to embrace emerging technologies to improve collections performance.

• Exceptional interpersonal, negotiation, and communication skills; ability to engage diplomatically with customers while upholding strict collection standards.

🏝️ Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.