Collections Support 2 – Recovery Agent, Bilingual-Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct both inbound and outbound calls for collections.

• Manage emails in a shared group inbox.

• Engage with customers to negotiate immediate payments and address overdue account balances.

• Provide customers with information on terms, conditions, and alternative payment options.

• Oversee multiple portfolios varying in risk levels.

• Weigh risk, quality, productivity, corporate goals, and customer retention when making decisions.

• Utilize industry knowledge along with departmental policies, procedures, and the Fair Debt Collection Practices Act in collection decisions.

• Employ various systems and collection tools to connect with decision-makers.

• Execute skip tracing for accounts as needed.

• Properly document accounts and follow up accordingly.

• Handle and deescalate customer conflicts effectively.

• Engage in peer collaboration, special projects, and other responsibilities as necessary.

• Operate with minimal supervision in a fast-paced, ever-evolving environment.

⛳️ Requirements

• Proficient in Spanish (Required).

• High School Diploma with 1-2 years of relevant experience.

• Minimum of one year experience in customer support within the transportation industry.

• Fundamental accounting knowledge.

• Understanding of skip tracing techniques.

• Strong analytical abilities.

• Good decision-making and judgment skills.

• Capability to maintain confidentiality regarding customer and company information.

• Strong organizational and time management skills.

• Ability to remain productive while ensuring quality.

• Results-driven mindset.

• Self-motivated individual.

• Strong oral and written communication skills.

• Familiarity with Google Sheets.

• Working knowledge of FDCPA and relevant federal regulations.

• Flexible and adaptable to change.

• Detail-oriented approach.

• Proficient in computer skills, including Microsoft Office and/or Google Suite products.

• Interest in artificial intelligence and willingness to learn more.

• Must successfully pass a background investigation.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales positions.

• Comprehensive and competitive benefits package.

• Support for reasonable accommodations.