Collections Specialist

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee accounts receivable operations for designated accounts

• Create aged accounts receivable reports for management assessment

• Prepare reports tailored to specific clients

• Review outstanding accounts and issues before reaching out to clients

• Build and maintain positive relationships with client contacts and evaluate open accounts receivable weekly to decrease DSO

• Generate and maintain collection documentation for each client

• Conduct business-to-business communications and correspondence in a dynamic, goal-driven environment

• Provide customer support for collection-related inquiries

• Examine and resolve client discrepancies and short payments

• Manage customer calls, emails, open accounts receivable reporting, and recommend account adjustments

• Lower delinquency rates for assigned accounts

• Collaborate with departmental management and internal teams to address aged accounts

• Deliver weekly and monthly reports to the direct supervisor

• Interact with both internal and external customers

• Assist leadership with departmental policies and trend analysis reports

• Protect PHI and adhere to HIPAA, privacy, information security, and incident reporting policies

• Utilize AI tools and embrace new technologies in accordance with established processes and guidelines

• Cultivate a comprehensive understanding of Paradigm’s organization, products, operations, and clientele while ensuring accountability for service quality

⛳️ Requirements

• Bachelor’s degree or equivalent experience

• Strong organizational skills and meticulous attention to detail

• Outstanding problem-solving capabilities

• Familiarity with Paradigm systems, processes, customers, and the industry

• Demonstrated ability to partner and collaborate effectively

• Excellent time management skills and prioritization abilities

• Self-driven and capable of working independently with minimal supervision

• Advanced computer skills, including proficiency in Microsoft Office and web-based applications

• Clear, concise, and professional verbal and written communication skills

• Ability to communicate with all company members and external customers with diplomacy and tact

• Capability to operate a personal computer for extended durations

• Consistent and dependable attendance during scheduled work hours

• Ability to maintain confidentiality and the integrity of PHI in accordance with HIPAA and internal Privacy and Information Security policies

• Ability to comply with Paradigm Information Security requirements and policies

🏝️ Benefits

• Flexible remote or virtual work options

• Access to AI tools to enhance daily tasks and boost efficiency

• Training on emerging technologies