Collections Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conduct inbound and outbound collection calls across all stages of delinquency.

• Investigate, identify, and resolve issues that contribute to customer delinquency.

• Keep precise and detailed records of customer interactions and account activities.

• Address complex account issues, discrepancies, and disputes.

• Review accounts for adherence to internal policies, investor requirements, and applicable regulatory standards.

• Analyze borrower financials to determine suitable payment arrangements or retention options.

• Collect and analyze borrower information.

• Negotiate payment arrangements effectively.

• Handle escalated issues while delivering exceptional customer service.

• Manage multiple priorities in a dynamic and fast-paced environment.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Generally requires 1–3 years of experience in mortgage services and high-volume collections.

• Strong verbal and written communication abilities.

• Capacity to manage multiple priorities with keen attention to detail.

• Familiarity with collections procedures and best practices.

• Comprehensive knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.

• Exceptional customer service skills with the ability to manage conflicts and negotiate favorable outcomes.

• Strong negotiation, active listening, and communication skills.

• Ability to analyze and interpret moderately to highly complex issues and make informed decisions.

• Proficient problem-solving, time management, and organizational skills.

• Capability to thrive in a fast-paced, collaborative environment.

• Proven ability to meet goals and deadlines.

• Excellent interpersonal skills to communicate effectively with individuals at all levels of the organization.

• Working hours are from 11am to 8pm EST with rotating Saturday shifts from 9am to 3pm EST.

• Successful completion of a background check, credit check, and drug screening, where permitted by applicable law.

• Call center experience is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• PTO/paid sick leave.

• Employee stock purchase plan.

• An inclusive workplace culture.

• An equal opportunity employer.