Senior Manager, Center of Expertise

This is a fully remote position, open to applicants in Washington.

📋 Description

• Lead and nurture a team of 6–10 Domain Engineering Specialists, genuinely investing in their development through technical coaching, structured career advancement, and fostering a culture where individuals feel challenged, valued, and proud of their contributions.

• Define and implement the team's technical enablement roadmap, with a strong emphasis on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience.

• Oversee the team's participation in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that necessitate deep architectural engagement and precise coordination.

• Coach specialists to enhance their expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear pathways for them to become recognized experts both within and outside of Veeam.

• Establish and expand a content and resource hub that extends the team’s influence beyond one-on-one customer interactions—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement materials.

• Design and execute high-impact customer engagement initiatives—webinars, roundtables, virtual workshops, executive briefings, and community forums—that showcase Veeam’s expertise to wider audiences and create scalable touchpoints throughout the customer lifecycle.

• Establish and uphold the team’s reputation as a credible technical authority in discussions with customer engineering, architecture, and executive stakeholders.

• Drive process enhancements and playbooks that amplify impact without proportionately increasing headcount.

• Track operational KPIs and leverage data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio.

• Influence product and engineering roadmaps by transforming field-level insights into structured feedback loops.

• Foster and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes.

• Serve as an executive-level escalation point for intricate technical and strategic customer issues.

• Exemplify and reinforce a high-performance culture grounded in intellectual curiosity, ownership, and genuine concern for customers and colleagues alike.

⛳️ Requirements

• Over 8 years of experience in technical customer success, solutions engineering, or similar customer-facing technical roles—preferably within enterprise SaaS, cloud infrastructure, or data management.

• More than 4 years of people management experience, with a proven history of building and scaling high-performing technical teams where culture serves as a competitive advantage, rather than an afterthought.

• Profound expertise in data protection and cyber resilience—including ransomware recovery architectures, immutability strategies, air-gapped backup, and recovery time/point objectives at enterprise scale.

• Practical knowledge of AI and machine learning concepts, including how organizations operationalize AI workloads and the supporting data infrastructure (data pipelines, model training environments, vector databases, LLMOps).

• Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud-native patterns—Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi-cloud data governance.

• Fluency in modern infrastructure concepts: hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks.

• Capability to engage credibly in security framework discussions—Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP).

• Experience leading or managing large-scale, complex customer onboardings with multiple stakeholders, integrated environments, and considerable technical and organizational complexity.

• Proven ability to develop scalable content programs—technical resource hubs, reference architectures, webinars, workshops—that disseminate expert knowledge to audiences well beyond direct engagement.

• Demonstrated capacity to lead teams through uncertainty in fast-paced, high-growth environments.

• Excellent executive communication skills—capable of translating complex technical risks into business-impact narratives for CISO, CIO, and board-level audiences.

• Experience utilizing data and telemetry to inform coaching decisions and enhance team performance.

• Adaptable, high-agency operator who sets direction without awaiting perfect information—and brings others along with them.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision coverage starting on your first day.

• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.