Senior Manager – Care Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate in the design and enhancement of BetterHelp’s care models, which encompass workflows and AI-supported experiences.

• Aid in strategic decision-making by pinpointing gaps, opportunities, and trade-offs within the existing care model.

• Examine clinical, product, and operational data, and distill findings into actionable recommendations for stakeholders, practice management, and influencing product, clinical, and business strategies.

• Collaborate with Data teams to create analyses and dashboards that facilitate ongoing decision-making.

• Work alongside our Strategic Partnerships team to assess, pilot, and implement clinical care partnerships.

• Convert partnership opportunities into defined clinical requirements, success metrics, and operational plans.

• Assist in comprehensive execution, including pilot design, rollout, performance tracking, and iterations.

• Ensure that partnerships are consistent with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy.

• Offer clinical insights to inform model design, product development, and user experience.

• Collaborate with cross-functional teams to transform clinical requirements into scalable product features and experiences.

• Contribute to research studies or internal evaluations.

• Support Clinical Department initiatives, including office hours, newsletters, and other team programs as required.

• Represent BetterHelp at public events, webinars, presentations, and/or conferences.

⛳️ Requirements

• A graduate degree (Masters or Doctorate) in counseling, psychology, or social work.

• Clinical experience in mental health (e.g., psychotherapy, telemedicine, digital mental health, or similar care environments).

• Background in digital mental health with a comprehensive understanding of the mental health technology landscape and available solutions.

• Familiarity with AI functionalities and their applications throughout the mental health care journey.

• Experience with data science applications within healthcare settings.

• Proficiency in working with data (e.g., analyzing datasets, identifying patterns, and drawing conclusions) to support strategy and decision-making.

• Excellent communication skills, with the ability to convey clinical expertise and strategy using data-driven methods into clear operational and product guidance.

• Strong analytical and problem-solving abilities; comfortable working in fast-paced, data-driven environments.

• Experience in collaborating with cross-functional teams.

• A growth mindset, curiosity, and a dedication to enhancing mental health care through safe and innovative technologies.

🏝️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.

• Competitive compensation.

• Comprehensive perks program (including free therapy, employee wellness, and more).

• Excellent health, dental, and vision coverage.

• 401k benefits with employer matching contributions.

• The opportunity to create something that changes lives – and that people appreciate.

• Access to any hardware or software that enhances your happiness and productivity.

• A fantastic community of co-workers.