Senior Manager, Business Process Design & Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the delivery and support for achieving process excellence.

• Collaborate with business leaders to foresee business requirements and facilitate decision-making through process enhancements, best practices, continuous improvement, metrics, and comprehensive process governance.

• Direct the design, improvement, standardization, and optimization of Cox Fleet processes across the organization.

• Assist in strategic transformation initiatives, including acquisitions, integrations, and projects sponsored by executives.

• Create plans, pursue objectives, partner with business stakeholders, and coordinate resources effectively.

• Implement daily operations for Cox Fleet transformation programs.

• Identify efficiencies and enhance solutions involving people, processes, and technology across Cox Fleet functions.

• Conduct benchmarking studies and competitive intelligence evaluations, including ongoing target setting.

• Collaborate with Business Intelligence teams to develop a metrics and performance management strategy and foster a culture around it.

• Design and integrate continuous process improvement and end-to-end process assessment methodologies.

• Own process standards for data, reporting, systems security, compliance, controls, change management, and process excellence.

• Cultivate governance and maintain business-partner relationships with internal stakeholders.

• Formulate and execute group goals, policies, priorities, and procedures in conjunction with Operations and other stakeholders.

• Manage, prioritize, and adjudicate technology enhancements while supporting the roadmap of solutions with Technology.

• Collaborate with internal and external auditors as required.

• Undertake special projects as necessary.

⛳️ Requirements

• Bachelor’s degree in a related field with 8 years of relevant experience; alternatives include a master’s degree and 6 years of experience, a Ph.D. with 3 years of experience, or 12 years of experience in a related field.

• Over 7 years of experience in consulting, continuous improvement, project management, or other relevant areas is highly preferred.

• Demonstrated ability to influence and collaborate with senior corporate management.

• Experience in continuous improvement and project management.

• Proven experience in driving organizational change, including large-scale transformation initiatives.

• Successful history of leading high-performing teams under tight deadlines and enhancing efficiencies.

• Proven capability to deliver exceptional customer service.

• Strong financial analysis skills.

• Experience managing large-scale, high-volume systems and multiple functions.

• Excellent verbal and written communication skills.

• Willingness to travel approximately 25%, with potential for additional travel as needed.

• Must pass a pre-employment drug screening.

• Must currently possess authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship will be offered now or in the future.

• Six Sigma Green Belt and/or PMP certification is a plus.

🏝️ Benefits

• Flexible vacation policy with paid time off.

• Seven paid holidays throughout the year.

• Up to 160 hours of paid wellness time annually for the employee or family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (including medical, dental, and vision coverage).

• Retirement planning options (401(k)).

• Paid time off, which includes sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

• Reasonable accommodations for qualified applicants or employees with disabilities.