Senior Manager, Benefit Verification – Authorization Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and expand the Benefit Verification and Authorization (BVA) service by converting business objectives into actionable operational plans and execution.

• Create scalable processes, workflows, standard operating procedures (SOPs), ownership models, handoffs, and operating rhythms.

• Assess, streamline, standardize, automate, and redesign operational processes.

• Set expectations and metrics for quality, productivity, service levels, capacity, and overall performance.

• Generate reports and establish operating cadences while utilizing operational data to unveil trends, root causes, enhancements, and impacts.

• Collaborate with Managers and Team Leads to identify performance gaps and formulate sustainable solutions.

• Work alongside AI Engineering to discover automation opportunities, convert operational challenges into technical use cases, test new functionalities, and guide implementation.

• Define and enhance BVA customer onboarding, continuous service delivery, communication, feedback, and escalation protocols.

• Mentor and develop BVA Managers and other leaders, fostering accountability and leadership growth.

• Represent BVA's operational needs throughout the organization, articulating challenges, priorities, and trade-offs to leadership and cross-functional stakeholders.

⛳️ Requirements

• Over 7 years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.

• More than 3 years of experience in leading people leaders, including Managers and/or Team Leads.

• Proven experience in building, standardizing, and enhancing operational processes within a dynamic or evolving environment.

• Experience in managing complex operations by utilizing performance metrics, quality measures, and operational data to inform decisions.

• Ability to recognize operational deficiencies, identify root causes, and implement scalable solutions.

• Experience in leading cross-functional initiatives and collaborating with teams beyond the immediate organization.

• Background in developing or refining customer onboarding, implementation, or ongoing service delivery processes.

• Excellent written and verbal communication skills across frontline teams, leadership, customers, and technical partners.

• Capacity to lead through uncertainty, manage competing priorities, and drive initiatives from problem identification to implementation.

• Legally authorized to work in the United States.

• Disclosure of employer sponsorship may be required; applicants will be asked if they currently or will in the future require sponsorship.

• Direct experience with healthcare revenue cycle operations, benefit verification, and/or prior authorization will be addressed in the application questions.

🏝️ Benefits

• Competitive salaries

• Remote/hybrid work environment

• Potential equity compensation for exceptional performance

• Flexible paid time off (PTO)

• Company-sponsored lunches for all employees

• Company-paid disability and life insurance benefits

• Company-paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• Flexible Spending Account (FSA)/Dependent Care Account (DCA) and commuter benefits

• 401k plan

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at headquarters, featuring a cold plunge, sauna, and shower