Senior Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a comprehensive project management plan and collaborate with stakeholders to ensure successful execution from start to finish.

• Develop operational models for new initiatives, evaluating the trade-offs of various design choices (e.g., targeting, payments, customer service).

• Define, monitor, and report on operational and efficiency metrics.

• Proactively identify operational vulnerabilities (e.g., fraud, brand risk) and devise solutions to mitigate risks.

• Supervise multi-layered teams responsible for field team recruitment and management, operations quality assurance, and business diligence support.

• Lead cross-functional project teams, managing internal stakeholders to ensure successful project delivery.

• Directly oversee one or more Managers to ensure high-quality operations and programming.

• Foster a strong team culture aligned with GD’s values and nurture exceptional talent.

• Build and sustain high-quality relationships with donors and operational partners.

• Facilitate communication and alignment among a range of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers.

• Contribute to project design and manage new opportunities.

• Assess new markets, including operational diligence, feasibility, and risk evaluations for pilots and inbound proposals.

• Identify and seek out fundraising opportunities for new initiatives.

• Collaborate with the partnerships team to develop content that drives donor discussions and positions GiveDirectly as a leader in the global cash sector.

⛳️ Requirements

• Strong alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We highly encourage applications from candidates with personal or professional experience in low-income and/or historically marginalized communities that we serve.

• 4-7+ years of relevant work experience in a role focused on problem-solving (field management, consulting, analytics).

• Exceptional ability to analytically navigate complex operational challenges and conduct thorough analyses to inform management and programming decisions.

• Strong communication skills, encompassing speaking, writing, presenting, and negotiating with diverse audiences.

• Enthusiasm for dynamic environments that may not have a predefined path to success and involve substantial “learning by doing.”

• Resourceful approach to tasks and the ability to work independently.

• Capability to manage daily operations while simultaneously developing more efficient, robust systems.

• Experience and comfort in developing-country or high-risk settings.

• Strong understanding of the context in the countries where we operate is preferred.

• Experience in conflict settings is advantageous.

• Fluency in multiple languages used by GiveDirectly (French, Portuguese) is a plus.

🏝️ Benefits

• A supportive team that works diligently and cares deeply.

• A comprehensive health benefits package (exact details will vary by country).

• Flexible paid time off that staff are encouraged to utilize.

• Allowances for desk setup and opportunities for learning and development.