Senior Managed Services Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Communicate and deliver the value of Sprinklr solutions to foster customer retention and growth.

• Promote the adoption and utilization of new products and features across various business units, teams, and markets.

• Build and maintain trusted relationships with customers, agencies, senior stakeholders, and system administrators.

• Act as the strategic advisor for customers on a day-to-day basis.

• Identify and express customer requirements while developing comprehensive solutions.

• Connect customer needs to Sprinklr use cases, product features, benefits, and value propositions.

• Evaluate customer consumption, product adoption, and opportunities for upselling and cross-selling.

• Assist brands and agencies in crafting social media campaigns and process flows using Sprinklr.

• Recognize platform gaps and areas for optimization; design and configure appropriate solutions.

• Manage software deployment enablement in accordance with architecture and future business needs.

• Identify opportunities for operational efficiency improvements and AI implementations to enhance ROI.

• Capture opportunities for product enhancements and collaborate with product managers and engineering teams.

• Provide support to customers through training sessions and ad hoc enablement initiatives.

• Stay knowledgeable about Sprinklr products and native-channel product packages.

• Identify opportunities for customer references and case studies.

• Ensure platform relevance as business needs evolve.

⛳️ Requirements

• Proficiency in English, Portuguese, and/or Spanish is required.

• A minimum of 4 years of account management experience in a brand, agency, or technology setting.

• Familiarity with web technologies, CRM or SaaS platforms, and digital marketing on social platforms.

• Strong product knowledge and experience in product evangelization.

• Exceptional written and verbal communication skills.

• An analytical mindset with keen attention to detail, problem-solving, and critical-thinking abilities.

• Capability to identify and articulate client challenges and devise effective solutions.

• Ability to thrive in a demanding and competitive environment while delivering excellent customer service.

• Competence in managing tight deadlines and juggling multiple assignments and projects.

• Skill in interpreting industry trends across various verticals and business lines.

• Autonomy in operations, engaging global stakeholders, and guiding customers through change management.

• Advanced analytical capabilities with proficiency in data tools and methodologies.

• Ability to collate, harmonize, visualize, and present data effectively in business cases.

• Preferred knowledge of industry specifics across various verticals or lines of business.

• Experience and enthusiasm for social technology platforms, including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, and TikTok.

• Direct experience with social media management software is preferred.

• Strong skills in time management, prioritization, and accurate time tracking for billing purposes.

🏝️ Benefits

• Voluntary healthcare coverage for employees and their families where applicable.

• Paid time off.

• Open Mentoring Program.

• Reasonable accommodations provided during the interview process.