Senior Localization Quality Manager

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Lead the development, design, scaling, and management of linguistic quality programs.

• Create, enhance, and implement linguistic quality frameworks, policies, and methodologies.

• Provide guidance on linguistic quality standards, industry best practices, audits, and quality assessments.

• Supervise and confirm account-level quality audits.

• Analyze audit findings to uncover trends, systemic risks, and opportunities for improvement.

• Serve as the escalation point for intricate linguistic quality challenges.

• Review and validate Corrective Action Reports as well as Client Corrective and Preventive Actions.

• Assist in client-facing quality discussions, audits, business reviews, RFPs, test translations, solution design, and client meetings.

• Develop quality metrics, reporting frameworks, and dashboards.

• Lead the evaluation and implementation of linguistic QA technologies, automation, and AI-driven solutions.

• Mentor and coach Localization Quality Managers and Associates.

• Participate in interviews, hiring decisions, performance evaluations, and administrative tasks.

• Create and sustain onboarding programs and training materials.

• Review and assist in memoQ project creation, setup, and configuration.

• Assess and enhance project templates and workflows.

• Define strategies for translation memory management and governance models.

• Establish standards for glossary and terminology management.

• Develop processes for terminology management, style guides, query handling, and asset maintenance.

• Manage third-party reviews, LQA exchanges, and external benchmarking initiatives.

• Approve review methodologies, evaluation criteria, and resource selection.

• Utilize third-party insights to inform vendor management, quality policies, and client advisory discussions.

• Escalate critical findings from third-party reviews or audits.

⛳️ Requirements

• At least 5 years of experience in the Localization industry, with substantial linguistic QA experience and CAT tool proficiency.

• A minimum of 3 years in leadership or management roles focused on quality.

• Demonstrated ability to lead cross-functional quality initiatives and manage extensive programs.

• Advanced understanding of LQA tools, methodologies, and language asset management.

• Experience supporting enterprise-level clients and managing complex localization programs.

• Capability to drive innovation in quality processes, tools, and automation.

• Strong skills in coaching and mentoring.

• Excellent communication and presentation skills when interacting with clients.

• Ability to think strategically while being hands-on and detail-oriented.

• Experience in leveraging technology to enhance workflows.

• Strong analytical skills with the capability to convert data into strategic actions.

• Creative and structured approach to problem-solving.

• Proficiency in MS Office and Adobe software products.

• Fluency in English is required; knowledge of additional languages is preferred.

• Bachelor’s degree or higher in Translation, Linguistics, or a related field from an accredited institution.

🏝️ Benefits

• Opportunities for mentorship, coaching, and team development.

• Comprehensive onboarding programs and training materials.

• Involvement in performance reviews and hiring processes.

• Exposure to cutting-edge linguistic QA technologies, automation, and AI-driven solutions.

• Opportunities for client-facing and professional development.