Senior Loan Counselor

📋 Description

• Reach out to delinquent customers to collect outstanding payments and reestablish a consistent payment pattern.

• Negotiate or modify payment schedules to prevent foreclosure.

• Approve and determine short-term repayment plans.

• Ensure compliance with regulatory standards for the collections process.

• Collaborate with both internal and external staff as well as investor contacts to enhance collection potential.

• Work directly with investor contacts to fulfill requested tasks.

• Participate in investor conference calls.

• Gain knowledge of loss mitigation practices and their relevance to default operations.

• Assist borrowers in completing financial packages.

• Inform borrowers about the potential consequences of foreclosure or bankruptcy.

• Maintain the servicing system with the appropriate default holds and codes.

• Attend all departmental training sessions.

• Perform all other duties as assigned by management.

⛳️ Requirements

• A high school diploma (or equivalent) is required.

• Previous experience in mortgage loan servicing is preferred.

• Prior experience in collections and/or default servicing is preferred.

• Experience in loan counseling with MSP is required.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Flexible work hours.

• Supportive team environment.