Senior Living Advisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Establish relationships with families and assist them in caring for their aging relatives by connecting them with Brookdale communities across the nation.

• Aid families in their search for senior housing or home-based care options.

• Identify Brookdale communities or other resources that align best with family requirements.

• Encourage prospects to visit communities and arrange appointments.

• Maintain and update customer and prospective customer databases while ensuring compliance with data quality standards.

• Cultivate leads through follow-up discussions and provide relevant information based on expressed needs.

• Assist Brookdale communities through outbound communications via calls and emails.

• Organize follow-up activities and community visits for potential clients.

• Collaborate closely with community sales and operations associates, acting as an extension of their sales team.

• Engage in interactive training, coaching, and initiatives aimed at fostering a positive departmental culture.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A Bachelor’s Degree (B.A. or B.S.) from a four-year college or university is preferred.

• A minimum of two years of experience in sales, pre-sales, inside sales, or appointment scheduling is preferred.

• Relevant experience in healthcare or call centers is preferred.

• Proficiency in operating personal computers and associated software.

• Knowledge of the aging process and the needs of older adults across various product lines.

• Capability to manage time, tasks, and projects effectively in a fast-paced environment.

• Ability to evaluate and understand customers’ expectations, needs, and situations.

• Strong verbal and written communication skills, along with effective listening abilities.

• A self-motivated individual with organizational and time-management skills who can function independently.

• Capability to lift up to 25 pounds.

• Willingness to work weekends, evenings, or nights as necessary for shift coverage.

• Must be able to meet physical requirements including standing, walking, sitting, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and visual tasks.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401(k) plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (excluding CA).

• Optional voluntary benefits, including identity theft protection and pet insurance.

• Paid Time Off.

• Paid holidays.

• Company-provided life insurance.

• Adoption assistance.

• Short and long-term disability coverage.

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Additional voluntary benefits such as accident, critical illness, hospital indemnity insurance, and legal plans.

• Tuition reimbursement.

• Opportunities for professional development.

• Ongoing programs focused on overall health and wellness.

• Advance for naturalization application fees up to $725 for eligible associates with at least one year of service.

• Team-based bonus opportunities.