Senior Learning Technologist – Fixed-Term Contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop, transition, and oversee Canvas and Moodle subject sites, including master shells and templates.

• Set up course configurations, cohorts, timelines, user roles, and access for academics, support teams, and students.

• Conduct technical quality assurance for newly launched or relaunched subjects, including final pre-launch evaluations, issue resolution, and updates.

• Ensure that LMS functionality, assessment settings, gradebooks, quizzes, groups, permissions, and student experiences align with university and Risepoint standards.

• Manage and refresh site templates, navigation, page layouts, and design standards in collaboration with Learning Designers.

• Address and resolve LMS support requests while escalating complex issues to university technology teams or external vendors as necessary.

• Keep detailed records of support activity, technical challenges, and resolutions, while communicating professionally with academics and partner teams.

• Assist with video and media workflows, which includes coordinating video production, reviews, captions, transcripts, and publishing to the LMS.

• Deliver subject sites that are technically ready and approved prior to launch dates.

• Ensure a thorough end-of-term handover with documented records and configurations.

⛳️ Requirements

• Must be a resident of Australia.

• A minimum of 3 years’ practical experience in LMS administration, specifically with Canvas and Moodle.

• Advanced skills in administering and supporting Canvas and Moodle, encompassing course creation, copying and rolling over, templates, roles, permissions, groups, assessments, quizzes, gradebooks, and visibility settings.

• Strong technical quality assurance abilities, with experience in testing course settings, assessment configurations, user access, and end-to-end learner workflows prior to launch.

• Excellent problem-solving and troubleshooting capabilities, with a knack for investigating LMS and learning technology challenges, identifying practical solutions, and escalating issues as required.

• Experience in supporting academic staff and students within an LMS environment and translating technical challenges into clear, actionable guidance.

• Familiarity with learning technology integrations and tools, such as Turnitin, Cadmus, Echo360, H5P, and assessment settings.

• Proven experience managing multiple subject sites, prioritizing competing tasks, and adhering to strict launch timelines.

• Strong communication abilities, with a proven track record of collaborating closely with Learning Designers, external vendors, and support teams.

• Preferred experience in educational settings, including higher education (universities), EdTech, or online program management (OPM).

• A qualification in education, educational technology, instructional design, or IT, or equivalent experience.

• Canvas or Moodle certifications are considered advantageous.

• Experience with Canvas Studio, Canvas course and group management features, and Moodle category-level permissions.

• Familiarity with technical support platforms and ticketing systems.

• Experience with accessible media practices, including captioning, transcripts, and integrating video into LMS sites.

• Proficiency in using Workfront, Frame.io, and Adobe Creative Cloud tools.

🏝️ Benefits

• Fixed-term contract.

• Remote work arrangement.

• Equal opportunity employer.

• Diverse and inclusive workforce.