Senior Learning Experience Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and design impactful learning programs customized for a dynamic support environment.

• Create engaging e-learning modules, video tutorials, job aids, and simulations.

• Collaborate with Support Leadership and Quality Assurance to conduct gap analyses.

• Produce micro-learning content and searchable knowledge assets.

• Utilize metrics to assess effectiveness and enhance programs.

⛳️ Requirements

• Over 3 years of experience in Instructional Design or Learning Experience Design, ideally in a SaaS or Customer Support enablement setting.

• Proven track record of developing engaging digital content.

• Outstanding writing abilities.

• Capability to analyze data and suggest improvements.

• Proficient in ADDIE, SAM, or Backward Design methodologies.

• Skilled in Articulate 360, Adobe Creative Cloud, and Cornerstone.

• Ability to convert technical product briefs into compelling narratives.

• Flexibility to adapt swiftly when product features evolve.

🏝️ Benefits

• Competitive compensation

• Generous paid time off

• Comprehensive parental leave

• Wellness leave

• Health insurance

• Retirement savings plan