Senior IT Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver Tier 2 and Tier 3 technical assistance within a remote workforce setting.

• Diagnose intricate hardware, software, networking, VPN, printing, audio/video, and cloud application challenges.

• Act as an escalation contact for advanced support inquiries and infrastructure-related issues.

• Enhance onboarding and offboarding procedures, including device provisioning, account configuration, and secure access removal.

• Support and manage both Windows and macOS environments.

• Contribute to the standardization of IT processes, documentation, and operational workflows.

• Administer identity platforms like Okta and Microsoft Entra ID (Azure AD).

• Design and oversee Single Sign-On (SSO) integrations utilizing SAML 2.0, OAuth 2.0, OIDC, SCIM, and LDAP.

• Configure and uphold Multi-Factor Authentication (MFA), Conditional Access Policies, passwordless authentication, and Zero Trust access controls.

• Oversee identity governance processes encompassing user provisioning, role-based access controls, group policies, and access reviews.

• Resolve authentication, federation, and user-access challenges across enterprise applications.

• Support IT and security initiatives in alignment with SOC 2, ISO 27001, and general cybersecurity best practices.

• Monitor and address suspicious login activities, endpoint security alerts, and account-related incidents.

• Assist with endpoint protection, device compliance, patch management, and access-control enforcement.

• Contribute to enhancing overall operational security, audit readiness, and internal compliance standards.

• Administer and support cloud-based business platforms such as Google Workspace, Slack, Salesforce, HubSpot, RingCentral, Filevine, BambooHR, and related systems.

• Configure user permissions, workflows, integrations, and settings for SaaS applications.

• Collaborate with vendors and third-party support providers as necessary.

• Maintain clear, organized documentation for systems, troubleshooting methods, and internal IT policies.

• Identify opportunities for automating repetitive IT and account-management tasks.

• Utilize scripting and workflow automation tools to enhance scalability and operational efficiency.

• Propose and implement technological enhancements that improve security, reliability, and user experience.

⛳️ Requirements

• 5–7+ years of practical IT support, systems administration, or identity and access management experience.

• Proficient experience in supporting remote and cloud-based business environments.

• Hands-on experience with Okta, Microsoft Entra ID (Azure AD), or comparable identity providers.

• Strong knowledge of SSO protocols including SAML 2.0, OAuth 2.0, OIDC, SCIM, and LDAP.

• Experience in implementing MFA, Conditional Access Policies, and Zero Trust access controls.

• Advanced troubleshooting skills across Windows, macOS, networking, VPN, and SaaS environments.

• Experience in administering cloud business platforms such as Google Workspace, Slack, Salesforce, HubSpot, or similar systems.

• Familiarity with endpoint management, device compliance, and support for remote workforces.

• Excellent documentation, organizational, and communication abilities.

• Capacity to independently manage and resolve complex technical problems in a fast-paced environment.

🏝️ Benefits

• Paid Time Off (PTO)

• Health benefits

• Opportunity to collaborate closely with Operations and Leadership in a rapidly growing, technology-focused law firm.

• Long-term career growth and stability in a high-impact IT role.