Senior IT Support Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Always strive to be exceptionally outstanding!

• Actively promote customer satisfaction at all times.

• Deliver technical excellence across systems, software, and hardware.

• Document and update internal Knowledge Bases, Standard Operating Procedures, and Wikis.

• Pose informed questions and listen to customers to identify the root causes of issues.

• Collaborate with customers through the problem-solving process, empowering them to tackle similar issues in the future.

• Engage in training newly hired staff members.

• Report on significant and recurring issues.

• Participate in the after-hours escalation on-call rotation.

⛳️ Requirements

• Demonstrated experience as a senior technical engineer, ideally within an MSP environment.

• Capability to diagnose and resolve complex issues.

• Exceptional communication skills.

• Strong attention to detail, an ability to recognize patterns, and a passion for problem-solving.

• Regularly exemplify the MyITcrew Core Values and achieve standard metrics.

• Current certifications in Microsoft, Azure, cloud computing, or CCNA, or their equivalents.

• Advanced expertise in managing Active Directory Domain environments.

• Proficient in networking for both on-premise and cloud-based solutions.

• At least 5+ years of experience in supporting and engineering Windows environments, both on-premise and in the cloud.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certifications.

• Flexible work schedules and remote work options.

• A collaborative and supportive work environment.