Senior IT Program & Project Management Analyst

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Lead global, cross-functional teams to achieve favorable results for client solutions.

• Plan, organize, direct, control, and deliver complex projects and/or programs that align with client expectations and business requirements.

• Oversee projects that involve multiple technology disciplines and substantial business process re-engineering initiatives.

• Build and guide cross-functional teams.

• Ensure projects are completed on schedule and within budget.

• Communicate project scope, objectives, and responsibilities to project teams effectively.

• Set clear expectations for stakeholders.

• Tackle complex problems that require critical thinking skills.

• Comply with strict reporting standards.

• Monitor performance in project and program control activities.

• Identify project risks and create mitigation strategies.

• Engage effectively with senior leaders in both business and technology sectors.

• Contribute to the technology Project Management Office and ongoing improvement initiatives.

⛳️ Requirements

• Bachelor's degree or higher, or equivalent professional experience.

• Over 12 years of experience in IT project and/or program management.

• Direct experience with waterfall and agile project management methodologies.

• Experience in stakeholder management.

• Advanced proficiency with project management tools such as Microsoft Project, MS Project Online, PowerPoint, Visio, SharePoint, and Power BI.

• PMP Certification is preferred.

• Experience in a contact center environment is preferred.

🏝️ Benefits

• Opportunity to thrive personally, make a significant impact, and be part of a culture that recognizes and values individuality every day.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.