Senior IT Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead, mentor, and develop a globally dispersed IT team with direct reports across various countries, fostering a collaborative, engaged, and high-performing team culture.

• Supervise the strategy, management, and optimization of our core SaaS applications, possessing in-depth knowledge of Okta, Google Workspace, and Slack.

• Provide strategic oversight for our macOS-first endpoint environment, directly managing, supporting, and guiding an IT/Endpoint specialist who plays a crucial role in MDM administration, ensuring smooth deployment, patching, compliance, and user experience.

• Integrate a security-first approach into all IT operations, collaborating with InfoSec teams to enforce access controls, identity management (IAM), and endpoint security standards.

• Promote a culture of outstanding IT support and customer service for all internal employees, ensuring that SLA targets are achieved and user friction is minimized.

• Function as a self-starter who identifies infrastructure gaps proactively, initiates projects, and drives them to completion with minimal oversight from senior leadership.

• Assess complex technical and personnel challenges, making difficult decisions when necessary to protect the business and enhance team performance.

⛳️ Requirements

• Several years of progressive experience in IT, including substantial time in a senior leadership or management position.

• Proven hands-on expertise in administering and architecting environments based on Okta and Google Workspace.

• Strong background in overseeing enterprise macOS environments managed via MDM (specifically JAMF), with the capability to manage, assess, and direct reports responsible for hands-on system administration.

• Demonstrated success in leading, motivating, and evaluating remote staff across different time zones and cultures.

• Solid understanding of Zero Trust architecture, identity lifecycle management, and best practices in endpoint security.

• Exceptional attitude with a resilient, solution-oriented perspective.

• Outstanding communication skills, able to translate technical terminology into business value.

• Strong emotional intelligence with a history of keeping teams engaged and motivated.

• High level of autonomy and the ability to make challenging operational decisions.

🏝️ Benefits

• The benefits available to individuals located in the UK will align with UK law and may differ from those offered in other countries. Benefits will be provided in accordance with applicable law.