Senior Integration Engineer

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Oversee the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and various third-party applications utilizing Workato as the primary integration platform.

• Generate technical design specifications, conduct unit and system integration testing, and implement and support all integrations from start to finish.

• Comprehend business challenges and create effective, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows when applicable.

• Design and create RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows.

• Develop custom Workato connectors and actions using the Workato SDK when standard connectors do not fulfill requirements.

• Create and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for advanced integration scenarios.

• Work collaboratively with stakeholders to evaluate and document requirements, review designs, and establish functional specifications.

• Administer integration analysis, configuration, and deployment across development, staging, and production environments.

• Lead integration initiatives with third-party vendors from initial discovery through design, development, testing, and implementation phases.

• Actively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments.

• Establish and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows.

• Engage in platform upgrades and release reviews for Workato and MuleSoft, identifying impacts and enhancement opportunities related to new features and connector updates.

• Track and resolve enterprise integration support tickets; collaborate with functional leaders on escalated issues.

• Develop detailed integration specifications, field mappings, data transformation logic, and API documentation to support the complete integration deployment lifecycle.

• Investigate integration failures, conduct root cause analyses, and communicate findings and remediation plans to management and business stakeholders.

• Collaborate with functional leaders, analysts, and system administrators on system operations, security, business processes, and their relationship to integrations.

• Take on additional responsibilities as necessary.

• Serve as the subject matter expert on the Workato and MuleSoft integration landscape, covering recipe/flow patterns, connector capabilities, and platform best practices.

• Maintain up-to-date knowledge of Workato and MuleSoft products, iPaaS industry trends, and best practices in agile methodologies.

• Stay informed about platform releases, new connectors, and features; assess their potential impact on existing integrations and propose adoption strategies.

• Contribute significantly to the integration platform vision and guide team planning and architectural decisions.

• Collaborate with business stakeholders to pinpoint problem areas, evaluate integration complexity, and assess overall project impact.

• Develop and uphold the comprehensive enterprise integration strategy, including middleware selection, data flow governance, and API management.

• Partner with business stakeholders and engineering team members to align on objectives and delivery programs.

• Assist in managing timelines and deliverables within large, multi-month integration projects.

• Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), ensuring alignment with system owners.

• Actively participate in enterprise architecture discussions and integration governance forums.

• Design and implement data reconciliation processes to guarantee integrity across integrated systems.

• Produce and review audit reports to evaluate integration performance, error handling effectiveness, and data quality.

• Create dashboards and monitoring views within Workato and MuleSoft to offer real-time insights into integration health.

• Maintain and enhance reporting frameworks to promote operational excellence and SLA compliance.

• Translate business requirements into integration-driven reporting solutions and analytics.

• Design and implement integration workflows that utilize AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes.

• Construct intelligent document processing pipelines using AI services for the extraction, summarization, and validation of unstructured data flowing through integration workflows.

• Incorporate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to facilitate smart routing, automated responses, and content generation.

• Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines.

• Assess and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to expedite recipe development, enhance error resolution, and optimize integration performance.

• Stay abreast of emerging AI/ML APIs, SDKs, and platform capabilities pertinent to enterprise integration and automation.

⛳️ Requirements

• Minimum of 5 years of hands-on experience in designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required; MuleSoft strongly preferred).

• Extensive experience in building Workato recipes, managing workspaces, and utilizing the Workato SDK to create custom connectors.

• Familiarity with MuleSoft Anypoint Platform, including Mule flows, DataWeave, API Manager, and Anypoint Studio.

• In-depth knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication methods.

• Proven experience in integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platforms.

• Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation.

• Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets.

• Solid understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture.

• Familiarity with all phases of the system development lifecycle, including production support.

• Excellent analytical skills, problem-solving capabilities, and troubleshooting expertise.

• Exceptional written and verbal communication skills with an emphasis on technical documentation and collaboration across teams.

• Ability to work both independently and in a team setting.

• Highly organized with the capacity to handle multiple tasks and prioritize effectively while exhibiting a sense of urgency.

• Experience in integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows for applications such as data extraction, classification, or content generation.

🏝️ Benefits

• Flexible time off with numerous learning and development opportunities to foster your career growth.

• Comprehensive onboarding program.

• Leadership training available for Titans at every level.

• Outstanding work is recognized through Bonusly, peer-nominated awards, and more.

• Company-sponsored medical, dental, and vision plans (with 100% employer-paid options and 90% coverage for dependents).

• FSA and HSA options.

• 401k matching.

• Telehealth services, including memberships to One Medical.

• Parental leave and support available.

• Up to $20k in fertility services (i.e., IUI and IVF), surrogacy, and adoption reimbursement.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance options.

• Legal advisory services provided.

• Access to financial planning tools.