Senior Integration Analyst, Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• The Senior Integration Analyst plays a crucial role in ensuring the effective setup of client data integrations for both new and existing major clients of WEX Direct.

• Oversee the data integration build and testing processes involving all internal and external stakeholders.

• Educate and communicate with client and vendor contacts regarding WEX Direct’s data integration methods, which include testing protocols, processing timelines, error reporting, insurance carrier integrations, and software functionality.

• Provide regular updates to clients, vendors, and relevant internal contacts regarding the status of all file builds throughout the integration project.

• Establish and nurture positive relationships with consultants, brokers, carriers, vendors, employers, and internal teams.

• Assess the satisfaction levels of employers, carriers, consultants, and/or vendors with the integration process.

• Relay client feedback regarding the file build process to Sales, Implementation, Client Services, and/or external contacts.

• Promptly escalate any file integration obstacles to your manager and the Implementation Manager to ensure the continuous progress of file integration work.

• Monitor and document all client concerns in line with team protocols.

• Maintain high-quality standards in all aspects of your work.

• Address all requests from employers, carriers, consultants, and/or third-party vendors within 24 hours.

• Mentor and support the technical development of Integration Analysts.

• Provide assistance to the Sales and Marketing teams.

• Act as a subject matter expert for other teams.

⛳️ Requirements

• A minimum of 3 years of integration experience is preferred.

• Proficient knowledge of at least four integration types; two of which must include COBRA incoming and benefits incoming file integrations.

• Experience with mid-market to large clients is essential.

• A Bachelor’s Degree is preferred, or equivalent industry experience.

• Project management experience is advantageous.

• Proficiency in Google Workspace is required.

• Strong organizational and presentation skills are necessary.

• Excellent interpersonal skills with the ability to engage a diverse population of customers and employees.

• Outstanding communication and time management abilities are essential.

• High attention to detail, problem-solving abilities, and capabilities to multitask are critical.

• A collaborative team player with a dynamic approach.

• Proven ability to prioritize tasks and effectively manage multiple responsibilities.

• Consistently meet Service Level Agreements (SLAs) throughout the integration process.

• Possess subject matter expertise in relevant functional areas or operations units supported.

• Capability to work independently with periodic critical point reviews.

• Potential responsibility for mentoring and guiding junior staff members.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance coverage.

• Disability insurance.

• Tuition reimbursement program.