Senior Inside Sales Representative

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Achieve and/or exceed sales goals for instrument sales, sequencing consumables, and associated services during new capital purchases and throughout the instrument's lifecycle.

• Oversee the customer sales process via phone, email, web/remote conferencing, and occasional on-site visits.

• Collaborate with other commercial teams to identify and qualify sales leads from diverse sources, pinpoint opportunity owners, and route qualified opportunities in Salesforce.

• Meet or surpass sales and lead objectives set by commercial leadership.

• Handle both inbound and outbound customer communications.

• Qualify leads generated from events, marketing campaigns, and prospecting lists.

• Work with field sales, field application scientists, product management, and commercial leadership to resolve customer inquiries and objections.

• Recognize upsell and cross-sell opportunities while promoting increased instrument utilization throughout the product lifecycle.

• Establish and nurture productive relationships with customers and internal teams.

• Maintain Salesforce CRM data for lead qualification, funnel management, and forecasting purposes.

• Meet daily objectives for customer phone contact and conduct sales presentations that address research needs.

⛳️ Requirements

• A Bachelor’s degree in Biology, Molecular Biology, Genetics, or a closely related field is mandatory.

• A minimum of 3-5 years of experience in the Life Sciences industry, including cold-calling, CRM usage, or working in a sequencing laboratory.

• Must be a proactive self-starter capable of mentoring junior ISR colleagues.

• Experience in strategic selling, Professional Selling Skills (PSS), collaboration with multiple cross-functional teams, and value-based selling is required.

• 3-5 years of experience in prospecting, lead qualification, funnel management, closing deals, and ongoing account management.

• Comfortable delivering presentations effectively and professionally to customers, colleagues, and management.

• Must be able to frequently lift boxes weighing up to 20 pounds.

• Flexibility in working hours is essential as this role may require customer support outside of regular business hours.

• Willingness to travel domestically up to 10% of the time.

🏝️ Benefits

• Stock options

• Sales commission

• No-cost health insurance plans

• 401k with company match

• Flexible paid time off