Senior Infrastructure Engineer – Network & Telephony

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of Cisco infrastructure patching, daily incident management, change management, testing, AGCS coordination, and recurring AZL reporting.

• Implement and oversee Cisco infrastructure patching cycles across network and telephony platforms while minimizing service disruptions.

• Manage and resolve daily incidents related to Cisco network, telephony, and legacy call recording platforms within service level agreements (SLA).

• Submit, test, and validate changes in infrastructure and telephony as part of the change management process.

• Collaborate with AGCS on support activities for network and telephony, along with recurring status and operational reporting.

• Generate and maintain recurring AZL reports on incidents, changes, and infrastructure health metrics.

• Complete remaining tasks associated with the DC Exit project, including a documented handover of migrated or decommissioned components.

• Assist in the transition from Cisco to Content Guru telephony, ensuring maintenance verification and knowledge transfer for legacy call recording platforms.

• Gradually reduce and document the Cisco support model using runbooks and lessons learned.

• Finalize outstanding DC Exit deliverables within the first 3-6 months and facilitate the Cisco-to-Content Guru cutover.

⛳️ Requirements

• Extensive hands-on experience in Cisco network infrastructure engineering (routing, switching, patching) at a senior-to-principal level (7+ years).

• Experience with Cisco telephony and legacy call recording platforms, including change testing and maintenance verification.

• ITIL-aligned experience in incident and change management within a regulated enterprise setting.

• Familiarity with AGCS coordination and practices for recurring operational and status reporting.

• Proficient in English, both written and spoken; capable of leading stakeholder-facing calls and interviews in English.

• Proven experience collaborating with international, multicultural teams across various time zones.

• Strong sense of ownership and autonomy when addressing incidents, along with clear and structured communication with stakeholders.

• Over 7 years of experience in network and telephony infrastructure engineering.

• Demonstrated success in delivering within enterprise-scale, regulated environments, ideally including migration or decommissioning projects.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Cisco certifications (CCNA/CCNP/CCIE) are preferred; certifications in telephony or call-recording platforms are a plus.

🏝️ Benefits

• 100% remote work.

• PJ hiring model.

• Flexibility for patch windows, major incidents, and DC Exit / Content Guru cutover milestones outside of standard hours.